Medical Office Front Desk & Patient Services Coordinator

Cahaba Medical Care; Demopolis (AL); On-site; USD 17,000 - 22,000; Full time

Job summary

Cahaba Medical Care in Demopolis, AL is seeking a Receptionist to join our community health center team. This role supports patient flow, handles calls, schedules appointments, and assists with intake and insurance processes in a fast-paced primary care setting.

The receptionist will triage calls, collect copays, verify demographics, and ensure accurate patient records while delivering compassionate service to diverse communities.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to multitask in a fast-paced clinic environment.
• Detail-oriented with accurate data entry of demographics.
• Flexibility and reliable attendance.
• High school diploma or equivalent.

Responsibilities

• Answer the telephone in a courteous and professional manner within 3 rings.
• Receive and convey messages in writing, verbally and electronically.
• Assist patients and their families in a compassionate manner.
• Make appointments following preset scheduling rules.
• Fax documents.
• Scan documents.
• File documents.
• Prepare documents for mail-out.
• Open and distribute incoming mail.
• Assist in routing telephone calls and messages to the appropriate staff.
• Collect copayments at each patient encounter, and, if necessary, make bank deposits in accordance with financial policy.
• Check and transcribe demographic information from the patient intake sheet to their electronic medical chart to ensure correct demographic information on each patient.
• Is able to appropriately triage telephone calls from other health care facilities or from other nurses or physicians to the appropriate clinical staff in a timely manner.
• Communicate with providers effectively about patient and scheduling conflicts (i.e. double booking, rescheduling, follow-ups with a different provider).
• Ensure that each patient has the correct forms to fill out prior to each patient encounter (demographics, medical record release, HIPAA, well child check forms, new patient intake forms, etc.).
• Ask patient for updated insurance information, verify insurance eligibility, and screen patients for sliding fee eligibility based on income and household size information.
• Explain sliding fee application process to potentially eligible patients.
• Perform any other duties assigned by a supervisor.

Skills

Excellent communication

Multitasking

Attention to detail

Education

High school diploma

Job description

Cahaba Medical Care in Demopolis, AL is seeking a Receptionist to join our community health center team. This role supports patient flow, handles calls, schedules appointments, and assists with intake and insurance processes in a fast-paced primary care setting.

The receptionist will triage calls, collect copays, verify demographics, and ensure accurate patient records while delivering compassionate service to diverse communities.