Medical Front Desk & Scheduling Coordinator

Cahaba Medical Care Foundation; Birmingham (AL); On-site; USD 18,000 - 22,000; Full time

Job summary

Cahaba Medical Care Foundation is seeking a front desk receptionist at West End Medical in Birmingham, AL. You will greet patients, collect copayments, route calls, and manage appointments according to scheduling rules.

This role supports efficient patient flow and accurate data entry into the electronic medical record. The ideal candidate will have strong communication, multitasking ability, reliable attendance, and a high school diploma.

Qualifications

• Excellent communication and interpersonal skills.
• Excellent ability to multitask.
• Must take detailed messages and forward to the correct staff.
• Ensure demographic data is entered correctly into the EMR.
• Flexibility is required.
• Prompt, regular attendance at the office.

Responsibilities

• Answer the telephone in a courteous and professional manner.
• Receive and convey messages in writing, verbally and electronically.
• Assist patients and their families in a compassionate manner.
• Make appointments following preset scheduling rules.
• Fax documents.
• Prepare documents for mail-out.
• Open and distribute incoming mail.
• Assist in routing telephone calls and messages to the appropriate staff.
• Collect copayments at each patient encounter, and, if necessary, make bank deposits in accordance with financial policy.
• Check and transcribe demographic information from the patient intake sheet to their electronic medical chart to ensure correct demographic information on each patient.
• Triage telephone calls to the appropriate clinical staff in a timely manner.
• Communicate with providers about scheduling conflicts.
• Ensure patients have correct forms to fill out prior to encounters.
• Ask for updated insurance information and verify eligibility, screen for sliding fee eligibility.
• Explain sliding fee application process to potentially eligible patients.
• Perform any other duties assigned by a supervisor.

Skills

Communication skills

Multitasking

Detail-oriented

Attendance

Education

High school diploma

Job description

Cahaba Medical Care Foundation is seeking a front desk receptionist at West End Medical in Birmingham, AL. You will greet patients, collect copayments, route calls, and manage appointments according to scheduling rules.

This role supports efficient patient flow and accurate data entry into the electronic medical record. The ideal candidate will have strong communication, multitasking ability, reliable attendance, and a high school diploma.