Patient Services Front Desk Specialist

Cahaba Medical Care Foundation; Fairfield (AL); In loco; USD 30.000 - 42.000; Tempo pieno

Descrizione del lavoro

Cahaba Medical Care Foundation in Fairfield, AL, is seeking a Clinical Operations professional to support front-office activities at a busy community health center.

Responsibilities include answering calls, scheduling appointments, processing documents, collecting copays, updating patient demographics in the EMR, and coordinating with clinical staff to ensure timely care. This full-time role requires strong communication, accuracy, reliability, and a compassionate approach to patients.

Competenze

• Strong communication with patients and staff, written and spoken.
• Ability to multitask in a busy clinic and manage calls.
• Take and relay messages accurately and promptly.
• Accurate entry of patient demographics into the EMR system.
• Professional phone etiquette and flexible work attitude.
• Punctual attendance and dependable performance.

Mansioni

• Answer the telephone in a courteous and professional manner.
• Receive and convey messages in writing, verbally and electronically.
• Assist patients and their families with empathy and care.
• Make appointments following preset scheduling rules.
• Fax documents and prepare materials for mail-out.
• Open and distribute incoming mail.
• Route calls and messages to the appropriate staff.
• Collect copayments and, if needed, make deposits per policy.
• Verify demographics in the patient intake and EMR.
• Triage calls to appropriate clinical staff in a timely manner.
• Explain sliding fee information and forms when applicable.
• Perform other duties assigned by a supervisor.

Conoscenze

Excellent communication

Multitasking

Message taking

Demographic data entry

Phone etiquette

Prompt attendance

Formazione

High school diploma

Descrizione del lavoro

Cahaba Medical Care Foundation in Fairfield, AL, is seeking a Clinical Operations professional to support front-office activities at a busy community health center.

Responsibilities include answering calls, scheduling appointments, processing documents, collecting copays, updating patient demographics in the EMR, and coordinating with clinical staff to ensure timely care. This full-time role requires strong communication, accuracy, reliability, and a compassionate approach to patients.