Patient Services Coordinator (Medical Office)

Cahaba Medical Care Foundation; Baptist Hill (AL); On-site; USD 35,000 - 48,000; Full time

Job summary

Cahaba Medical Care Foundation in Demopolis, AL, is seeking a Clinical Operations professional for full-time front desk and office support. You will greet patients, collect copays, verify insurance, and prepare documentation for patient visits.

You will route calls, manage messages, and ensure accurate demographic data entry in the EMR. The role requires strong communication, multitasking, and punctual attendance within a community health setting.

Qualifications

• Excellent communication and interpersonal skills.
• Excellent ability to multitask.
• Due to the nature of the job, needs to take detailed messages that are forwarded to the right staff member that has all correct information about the person that call.
• Vitally important that all demographic data is entered into each pt’s medical record correctly.
• Flexibility.
• Minimum of a high school diploma.
• Prompt, regular attendance at the office.

Responsibilities

• Answer the telephone in a courteous and professional manner within 3 rings.
• Receive and convey messages in writing, verbally and electronically.
• Assist patients and their families in a compassionate manner.
• Make appointments following preset scheduling rules.
• Fax documents.
• Prepare documents for mail-out.
• Open and distribute incoming mail.
• Assist in routing telephone calls and messages to the appropriate staff.
• Collect copayments at each patient encounter, and, if necessary, make bank deposits in accordance with financial policy.
• Check and transcribe demographic information from the patient intake sheet to their electronic medical chart to ensure correct demographic information on each patient.
• Is able to appropriately triage telephone calls from other health care facilities or from other nurses or physicians to the appropriate clinical staff in a timely manner.
• Communicate with providers effectively about patient and scheduling conflicts (i.e. double booking, rescheduling, follow-ups with a different provider).
• Ensure that each patient has the correct forms to fill out prior to each patient encounter (demographics, medical record release, HIPAA, well child check forms, new patient intake forms, etc.).
• Ask patient for updated insurance information, verify insurance eligibility, and screen patients for sliding fee eligibility based on income and household size information.
• Explain sliding fee application process to potentially eligible patients.
• Perform any other duties assigned by a supervisor.

Skills

Excellent communication

Multitasking

Detail-oriented messaging

Accurate demographic data entry

Flexibility

High school diploma

Punctuality

Education

High school diploma

Job description

Cahaba Medical Care Foundation in Demopolis, AL, is seeking a Clinical Operations professional for full-time front desk and office support. You will greet patients, collect copays, verify insurance, and prepare documentation for patient visits.

You will route calls, manage messages, and ensure accurate demographic data entry in the EMR. The role requires strong communication, multitasking, and punctual attendance within a community health setting.