Medical Office Front Desk & Patient Care Coordinator

Cahaba Medical Care; Birmingham (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Cahaba Medical Care is seeking a receptionist to support front desk operations at our community health center. The role involves greeting patients, managing calls, scheduling appointments, collecting copays, and routing messages to the appropriate staff.

The position requires strong communication, multitasking, attention to detail, and reliable attendance to ensure smooth daily operations for patients across our Jefferson, Bibb, Perry, and Chilton counties locations.

Qualifications

• Excellent communication and interpersonal skills.
• Excellent ability to multitask.
• Attention to detail in handling patient data and forms.
• Flexibility to adapt to changing schedules and duties.
• Prompt, regular attendance at the office.

Responsibilities

• Answer the telephone in a courteous and professional manner within 3 rings.
• Receive and convey messages in writing, verbally and electronically.
• Assist patients and their families in a compassionate manner.
• Make appointments following preset scheduling rules.
• Fax documents.
• Scan documents.
• File documents.
• Prepare documents for mail-out.
• Open and distribute incoming mail.
• Assist in routing telephone calls and messages to the appropriate staff.
• Collect copayments at each patient encounter, and make bank deposits per financial policy.
• Check and transcribe demographic information from the patient intake sheet to the EMR.
• Triages telephone calls to appropriate clinical staff.
• Communicate with providers about scheduling conflicts.
• Ensure patients have correct forms to fill out prior to encounters.
• Explain sliding fee eligibility process to eligible patients.
• Perform other duties as assigned by a supervisor.

Skills

Communication skills

Multitasking

Attention to detail

Flexibility

Attendance

Education

High school diploma

Job description

Cahaba Medical Care is seeking a receptionist to support front desk operations at our community health center. The role involves greeting patients, managing calls, scheduling appointments, collecting copays, and routing messages to the appropriate staff.

The position requires strong communication, multitasking, attention to detail, and reliable attendance to ensure smooth daily operations for patients across our Jefferson, Bibb, Perry, and Chilton counties locations.