Medical Office Concierge: Patient Services & Scheduling

Cahaba Medical Care Foundation; Berney Points (AL); On-site; USD 30,000 - 42,000; Full time

Job summary

Cahaba Medical Care Foundation in Birmingham, AL is seeking a full-time Administrative Assistant to support the West End Medical site. This role handles patient communications, scheduling, and front desk tasks.

You will greet patients, collect copayments, route calls to the appropriate staff, and ensure demographic data is accurately entered into the electronic medical record, supporting a patient-centered workflow.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to multitask effectively.
• Must take detailed messages and forward to correct staff.
• Ensure demographic data is entered accurately into the EMR.
• Prompt, regular attendance at the office.

Responsibilities

• Answer the telephone in a courteous and professional manner within 3 rings.
• Receive and convey messages in writing, verbally and electronically.
• Assist patients and their families in a compassionate manner.
• Make appointments following preset scheduling rules.
• Fax documents.
• Prepare documents for mail-out.
• Open and distribute incoming mail.
• Assist in routing telephone calls and messages to the appropriate staff.
• Collect copayments at each patient encounter, and, if necessary, make bank deposits in accordance with financial policy.
• Check and transcribe demographic information from the patient intake sheet to their electronic medical chart to ensure correct demographic information on each patient.
• Is able to appropriately triage telephone calls from other health care facilities or from other nurses or physicians to the appropriate clinical staff in a timely manner.
• Communicate with providers effectively about patient and scheduling conflicts (i.e. double booking, rescheduling, follow-ups with a different provider).
• Ensure that each patient has the correct forms to fill out prior to each patient encounter (demographics, medical record release, HIPAA, well child check forms, new patient intake forms, etc.).
• Ask patient for updated insurance information, verify insurance eligibility, and screen patients for sliding fee eligibility based on income and household size information.
• Explain sliding fee application process to potentially eligible patients.
• Perform any other duties assigned by a supervisor.

Skills

Communication skills

Multitasking

Attention to detail

Flexibility

Attendance

Education

High school diploma

Job description

Cahaba Medical Care Foundation in Birmingham, AL is seeking a full-time Administrative Assistant to support the West End Medical site. This role handles patient communications, scheduling, and front desk tasks.

You will greet patients, collect copayments, route calls to the appropriate staff, and ensure demographic data is accurately entered into the electronic medical record, supporting a patient-centered workflow.