Medical Office Front Desk — Patient Experience Champion

Lifestance-Health; Champaign (IL); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, vision

AD&D

Short and long-term disability

Life insurance

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health is seeking a Medical Office Receptionist in Champaign, IL. You will manage front desk operations, greet patients, and support both in-person and telehealth interactions while maintaining a positive patient experience.

The role requires strong communication, multitasking, and HIPAA awareness, with benefits including healthcare, 401k, paid time off, and more. Starting pay is $22.00 per hour with potential bonuses.

Qualifications

• High School diploma or equivalent required.
• 1+ years of experience in healthcare operations or customer service preferred.
• Associates or bachelor’s degree preferred.
• Proficient in Microsoft Office and EMRs.

Responsibilities

• Greet and check in/out patients in a courteous manner.
• Handle payments, co-pays, and insurance verification.
• Assist patients with telehealth access and portal issues; provide troubleshooting.
• Answer calls, respond to emails, and route inquiries to appropriate departments.

Skills

Multitasking

Communication

Customer service

Teamwork

Education

High School diploma or equivalent

Associates or Bachelor’s degree preferred

Tools

Microsoft Office

EMRs

Job description

LifeStance Health is seeking a Medical Office Receptionist in Champaign, IL. You will manage front desk operations, greet patients, and support both in-person and telehealth interactions while maintaining a positive patient experience.

The role requires strong communication, multitasking, and HIPAA awareness, with benefits including healthcare, 401k, paid time off, and more. Starting pay is $22.00 per hour with potential bonuses.