Patient Care Coordinator - Medical Office Admin

Brown University Health; Smithfield (RI); On-site; USD 25,000 - 41,000; Full time

Job summary

Brown University Health in Smithfield, Rhode Island, is seeking a Patient Services Associate to assist physicians and provide high-quality customer service to patients.

You will handle phone calls, schedule and coordinate appointments, verify demographics and insurance, collect balances, and maintain patient privacy in accordance with guidelines. Work hours are Monday–Friday, 8:30am–5:00pm, with a day shift.

Responsibilities

• answering phones
• scheduling appointments
• checking patients in and out from their appointment
• coordinating specialist appointments for patients
• collects patient balances, copays, and credit cards at time of service
• verifies demographics and insurance carrier information for every patient
• assists patients with Kiosk sign in
• complies with OSHA and DOH standards
• schedules, coordinates, and tracks STAT patient referrals and pre-authorizations
• adheres to guidelines for protecting patients’ demographic, clinical and financial information
• provides superior customer service and outstanding patient care
• attends meetings/workshops as they relate to current position and office workflows
• performs other miscellaneous job-related duties as assigned

Job description

Brown University Health in Smithfield, Rhode Island, is seeking a Patient Services Associate to assist physicians and provide high-quality customer service to patients.

You will handle phone calls, schedule and coordinate appointments, verify demographics and insurance, collect balances, and maintain patient privacy in accordance with guidelines. Work hours are Monday–Friday, 8:30am–5:00pm, with a day shift.