Front Office Coordinator - Prattville Clinic

Jackson Hospital; Prattville (AL); On-site; USD 36,000 - 46,000; Full time

Job summary

Jackson Hospital in Montgomery, AL seeks a Patient Care Coordinator - Medical Assistant to support care plans through routine nursing tasks, vital signs, lab draws, injections, and basic imaging. You will document medications, assist with minor procedures, and coordinate with clinicians.

Strong communication, CPT/ICD coding, and EMR skills are essential. The role requires prior physician office experience, a high school diploma or equivalent, and familiarity with clinic operations and

Qualifications

• High School Diploma or equivalent; MA program certification preferred.
• Experience in a physician's office is preferred.
• Familiarity with CPT/ICD coding and medical billing references.
• Proficient in EMR and practice management software.
• X-ray, venipuncture, and basic clinical procedures.
• Excellent verbal and written communication.
• Strong telephone etiquette and customer relations.
• Manual dexterity and ability to sit for long periods.
• Ability to meet department attendance requirements.

Responsibilities

• Perform routine nursing functions and diagnostic procedures to support care plans.
• Escort patients to exam rooms and record vital signs.
• Draw blood and perform EKGs and x-rays as ordered.
• Administer injections and assist with minor procedures.
• Document medications and manage prescription refills electronically.
• Maintain communication with nurses, physicians, and supervisor.
• Complete documentation in EMR to meet Meaningful Use guidelines.
• Screen calls and relay instructions from physicians as needed.
• Support front office duties and non-routine issue handling.

Skills

Communication skills

Telephone etiquette

CPT/ICD coding

EMR software

X-ray

Venipuncture

EKG

Medical office receptionist

Billing knowledge

Education

High School Diploma or Equivalent

Certification from accredited Medical Assistant program

Experience in physician’s office

Tools

Electronic medical record (EMR)

Job description

#6330

Montgomery, Alabama, United States

Job Requirements

• High School Diploma or Equivalent, certification from accredited Medical Assistant program preferred.
• Previous work experience in a physician’s office.
• Certification from an accredited Medical Assistant program preferred.
• Experience with multi-line telephones, fax, computer, printer, copier, credit card equipment, calculator, billing and coding reference materials, equipment used in the delivery of health care.
• Excellent verbal and written communication required.
• Good telephone etiquette and customer relations skills.
• CPT and ICD-Coding, computer.
• Electronic medical record and practice management software.
• X-ray.
• Venipuncture.
• EKG, Laboratory equipment and CLIA waived tests.
• Manual dexterity and visual acuity necessary to utilize the PC and calculator; ability to sit for prolonged periods of time; verbal communication and hearing ability to communicate with a multitude of patients and visitors.
• Must be able to meet department attendance requirements.

Job Description

• The Patient Care Coordinator - MA performs routine nursing functions and diagnostic procedures to support medical plans of care.
• Participates in various other assignments as requested by the physician and clinic administrator.
• Escorts patients to the exam rooms to collect vital signs, temperature, weight and other health maintenance data.
• Draws blood for various lab procedures.
• Performs EKG’s and x-rays as ordered by the physician.
• Gives injections and prepares patients for examinations such as pap smears.
• Assists with minor surgery and laceration repairs.
• Records and reviews all prescribed medications on each patient visit.
• Assists in administering prescribed medications and fulfilling prescription refill requests electronically when permitted by license.
• Maintains open communication with nurses, physician, and supervisor.
• Performs all skills on competency skill checklist and attends all updates and in-service education sessions.
• Initiating, maintaining, and performing patient education.
• Attains all clinical documentation for referrals, prior authorizations, etc.
• ensuring continuity of care for patients.
• Completes all required documentation in electronic medical record to meet Meaningful Use guidelines.
• Receives clinical messages and responds to patient’s needs, escalates messages to physician’s attention when appropriate.
• Assists primary physician with all relevant aspects of patient care and fills in helping other providers and performing front office duties when necessary.
• Screens patient calls to physicians; handling all calls that do not require a physician.
• Call patients to relay advice and instructions from the physician.
• Keeps exam rooms clean, well-stocked and maintained, properly disposing of contaminated and disposable items.
• Ensures instruments, supplies and equipment are ready for use.
• Assists and takes initiative in handling issues of a non-routine nature and performs other duties as assigned.

EEO is the Law