Medical Office Coordinator - Patient Access & Billing

UNC Health; Raleigh (NC); On-site; USD 25,000 - 36,000; Full time

Job summary

UNC Health in Knightdale seeks a full-time front desk administrator to support patient flow and billing tasks. The role requires accurate data entry, insurance verification, and adherence to privacy regulations.

You will handle check-in/check-out, scheduling, and respond to billing questions while delivering courteous service to patients and families. A high school diploma or GED is required; medical office experience is preferred in a large health system.

Qualifications

• High school diploma or GED required; higher-level degree may satisfy this requirement.
• Prefer completion of an accredited medical administrative assisting program.
• Experience in a medical office is a plus.

Responsibilities

• Maintains compliance with organizational policies and procedures.
• Maintains compliance with revenue cycle and financial audit guidelines.
• Demonstrates effective computer skills, files, answers phones in a timely and professional manner providing complete and accurate information, and provides other administrative duties as required.
• Accurately performs patient check in and check out procedures. Processes privileged patient health information (obtains current insurance verification and authorization, codes visits using accurate ICD and CPT codes), balances daily receipts, and responds to billing questions. Schedules patient appointments entering all required demographic and clinical information into the system and coordinating with other parties.
• Orders and maintains clinical supplies, office supplies, and equipment.
• Maintains compliance with established safety and regulatory guidelines, including HIPAA, OSHA, and infection prevention policies and procedures. Participates in unit performance improvement activities.
• Demonstrates good customer service skills when interacting with patients, families, and visitors. Exhibits effective communication skills and team work.

Skills

Customer service

Computer skills

Data entry

Education

High school diploma or GED

Tools

Billing software

EMR system

Job description

UNC Health in Knightdale seeks a full-time front desk administrator to support patient flow and billing tasks. The role requires accurate data entry, insurance verification, and adherence to privacy regulations.

You will handle check-in/check-out, scheduling, and respond to billing questions while delivering courteous service to patients and families. A high school diploma or GED is required; medical office experience is preferred in a large health system.