Medical Office Care Coordinator & Patient Experience

Beltone; Ventura (CA); Sur place; USD 26 000 - 29 000; Plein temps

Avantages offerts par ce poste

Monthly Bonus Opportunities

Résumé du poste

Acoustic Hearing Aides by Beltone in Ventura and Thousand Oaks, CA, seeks a Patient Care Coordinator to welcome patients, manage schedules, verify insurance, and support front-office operations. The role emphasizes customer service, accuracy, and teamwork in a busy medical office.

Responsibilities include appointment coordination, patient communication, billing-related tasks, and assisting with marketing and retention activities to help grow the practice.

Qualifications

• A minimum of 10 years of medical office management experience
• Front desk in hearing industry is a plus
• High school diploma or GED required

Responsabilités

• Provide the first contact for patients who call or come in to schedule an appointment or inquire about our services.
• Screen calls, identify better hearing candidates and facilitate excellent service by providing the information necessary to secure an appointment.
• Schedule and confirm appointments and conduct outbound retention calls to patients.
• Coordinate provider’s schedule and ensure the smooth and efficient flow of patient care while in the office.
• Check patients in and out, collect and record payments, track revenue and accounting activities including end of day close and deposits.
• Maintain daily, weekly and monthly reports and respond to home office requests.
• Verify patient information, billing/insurance data, and maintain patient charts.
• Work with insurance and workers compensation for authorizations and verification.
• Open/close the office daily and ensure reception area is maintained.
• Provide training support for other location front office staff.

Connaissances

Strong computer skills

Excellent interpersonal skills

Excellent written and verbal comms

Basic accounting / billing knowledge

Customer service oriented

Excellent organizational skills

Multitasking under deadlines

Detail oriented

Front desk medical experience

Bilingual (Spanish)

Formation

High school diploma or equivalent (GED)

Description du poste

Acoustic Hearing Aides by Beltone in Ventura and Thousand Oaks, CA, seeks a Patient Care Coordinator to welcome patients, manage schedules, verify insurance, and support front-office operations. The role emphasizes customer service, accuracy, and teamwork in a busy medical office.

Responsibilities include appointment coordination, patient communication, billing-related tasks, and assisting with marketing and retention activities to help grow the practice.