Front Desk Supervisor - Healthcare

Catapult; Raleigh (NC); On-site; USD 40,000 - 60,000; Full time

Job summary

Catapult is seeking a Front Desk Supervisor in Raleigh, North Carolina. The role involves managing front desk operations, ensuring proper staffing, training new staff, and ensuring excellent customer service. Candidates must have a strong knowledge of medical insurance and the ability to lead a team effectively. This position provides an opportunity to positively impact patient experiences and clinic operations while working in a supportive environment.

Qualifications

• Ability to lead a team effectively.
• Initiative in assessing processes and interactions.
• Strong knowledge of medical insurance practices.

Responsibilities

• Manage and supervise front desk operations and staff.
• Ensure appropriate staffing and evaluate performance.
• Train and onboard new staff members.
• Communicate policy changes to front-end staff.
• Coordinate schedules for providers and patients.
• Monitor patient intake for complete registration.
• Establish excellent customer service.

Skills

Leadership

Customer service

Medical insurance knowledge

Job description

NeighborHealth Center is a faith-based Federally Qualified Health Center and is a private, non-profit 501(c)3 agency founded to meet the healthcare needs of the underserved in the Raleigh area.

Front Desk Supervisor Roles

• Managing and supervising the Front Desk operations and staff.
• Ensuring that the front desk is gathering and documenting the necessary personal and financial information.
• Assessing staffing needs, training new staff, and performing staff evaluations.
• Achieving organizational goals for the front desk.

Principal Duties and Responsibilities

• Oversee front desk functions and staff.
• Ensure appropriate staffing.
• Train and onboard new staff and perform routine evaluations.
• Communicate new policies, protocols, or changes being made within the clinic to the front-end staff.
• Coordinate schedule for providers and patients.
• Identify trends in the schedule, along with suggested solutions, to increase productivity and efficiency.
• Monitor and evaluate patient intake to ensure complete registration and data collection.
• Establish healthy customer service at the front desk.

Oversee and Implement Front Desk Goals

• Collaborate with financial team to ensure all financial and insurance information is obtained and properly documented within EMR.
• Collaborate with Director of Clinical Operations to increase compliance with front desk protocols and reporting needs.

Required Skills or Abilities

• Ability to lead a team.
• Ability to take initiative and proactively assess processes and patient interactions at the front desk.
• Must have strong working knowledge of medical insurance.
• Conscientious of departmental and organizational policies and procedures, and able to embrace and personify the mission of the NHC.