Medical Office Call & Records Coordinator

American Oncology Network, Inc.; Naples (FL); On-site; USD 22,000 - 30,000; Full time

Job summary

American Oncology Network, Inc. seeks a Florida-based office receptionist to manage incoming calls, route to the correct staff, and relay messages promptly to support patient care. You will register new patients, collect demographics and insurance data, and maintain accurate EMR records.

The role emphasizes HIPAA compliance, confidentiality, and teamwork across physicians, nurses, and staff. Strong computer skills and multi-tasking are essential in a fast-paced, multi-site office.

Qualifications

• Experience handling high-volume inbound calls.
• Experience in a medical office, healthcare, or clinical setting preferred.
• Experience with EMR systems and maintaining accurate documentation.
• Strong interpersonal and communication skills.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.

Responsibilities

• Answer and route incoming calls to appropriate staff.
• Obtain and relay messages for timely patient care.
• Register new patients by collecting demographic, insurance, and referral information.
• Maintain and update patient records in the EMR system.
• Support office operations and team collaboration.

Skills

Customer service

Call handling

Communication

Multitasking

HIPAA confidentiality

Medical terminology

Office software

EMR proficiency

Education

High School Diploma

Medical office administration training

Tools

EMR systems

Microsoft Office

Job description

American Oncology Network, Inc. seeks a Florida-based office receptionist to manage incoming calls, route to the correct staff, and relay messages promptly to support patient care. You will register new patients, collect demographics and insurance data, and maintain accurate EMR records.

The role emphasizes HIPAA compliance, confidentiality, and teamwork across physicians, nurses, and staff. Strong computer skills and multi-tasking are essential in a fast-paced, multi-site office.