Medical Front Desk & Patient Care Coordinator

Florida Onc; Naples (FL); On-site; USD 22,000 - 30,000; Full time

Job summary

Florida Oncology and Hematology in Naples, FL is seeking an Organized Operator to coordinate incoming calls, screen messages, and route them to the appropriate staff. You will support patient registration by collecting demographics, insurance, and referrals, and ensure accurate EMR documentation for smooth patient care.

The role requires a high school diploma, strong communication skills, and proficiency with EMR systems and MS Office.

Qualifications

• High School Diploma or equivalent required; additional coursework in medical office administration preferred.
• Experience handling high-volume inbound calls and directing calls to appropriate staff.
• Experience in medical office, healthcare, or clinical setting preferred.
• Experience with EMR systems and accurate documentation preferred.

Responsibilities

• Serve as the primary point of contact for incoming calls, routing to the appropriate staff.
• Obtain and relay accurate messages to support timely patient care and office operations.
• Coordinate new patient appointment requests with demographic, insurance, and referral information.
• Retrieve, maintain, and update patient information in the EMR system; ensure data accuracy.

Skills

Call handling

Customer service

Communication

Multitasking

Microsoft Office

Education

High School Diploma

Tools

EMR systems

Microsoft Word

Excel

PowerPoint

Outlook

Job description

Florida Oncology and Hematology in Naples, FL is seeking an Organized Operator to coordinate incoming calls, screen messages, and route them to the appropriate staff. You will support patient registration by collecting demographics, insurance, and referrals, and ensure accurate EMR documentation for smooth patient care.

The role requires a high school diploma, strong communication skills, and proficiency with EMR systems and MS Office.