Medical Office Call Specialist

American Oncology Management Company; Naples (FL); On-site; USD 22,000 - 30,000; Full time

Job summary

American Oncology Management Company seeks a medical office receptionist for Florida Oncology and Hematology to coordinate calls, register patients, and route inquiries to the right staff. This role supports efficient patient flow and accurate communications.

You will handle demographics, maintain EMR records securely under HIPAA, and adapt to multi-site operations while delivering professional service.

Qualifications

• High School Diploma or equivalent required; coursework in medical office/admin preferred.
• Experience with high-volume inbound calls and patient scheduling.
• Familiarity with EMR systems and accurate documentation.

Responsibilities

• Answer and route incoming calls to the appropriate staff promptly and professionally.
• Obtain and relay accurate messages to support patient care and operations.
• Coordinate new patient appointments and document required demographics.
• Maintain EMR records with accuracy and confidentiality.
• Support office operations across multiple locations and schedules.

Skills

Medical terminology

Confidentiality standards

Verbal communication

Interpersonal skills

MS Office

EMR systems

Attention to detail

Education

High School Diploma

Medical office administration training

Tools

EMR software

Job description

American Oncology Management Company seeks a medical office receptionist for Florida Oncology and Hematology to coordinate calls, register patients, and route inquiries to the right staff. This role supports efficient patient flow and accurate communications.

You will handle demographics, maintain EMR records securely under HIPAA, and adapt to multi-site operations while delivering professional service.