Medical Office Assistant – Front Desk & Records (EPIC)

Northeast Georgia Health System; Gainesville (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Northeast Georgia Health System is seeking a front desk/administrative support role in physician clinics. You will manage reception duties, maintain clinical and financial records, and handle front office inventory while ensuring smooth patient flow and accurate data entry in the EPIC system.

The role emphasizes efficient communication, referral processing, appointment scheduling, and daily deposits. A high school diploma is required, and customer service or physician office experience is

Qualifications

• Educational requirements: High School Diploma or GED
• Licensure or other certifications: not specified
• Minimum experience: not specified
• Preferred: customer service or physician's office experience

Responsibilities

• Screens and refers all incoming calls and visitors to ensure accurate, timely communication.
• Procures patient referrals in accordance with Physician requests and processes mail promptly.
• Schedules appointments for patient referrals as requested by Physicians.
• Logs all referrals and posts referral numbers to patient’s account.
• Maintains accurate patient information in the EPIC system and registration accuracy.
• Maintains and balances daily audit journals and coordinates with office staff.

Skills

EMR (Epic) proficiency

Phone screening

Front desk coordination

Education

High School Diploma or GED

Tools

EPIC system

Job description

Northeast Georgia Health System is seeking a front desk/administrative support role in physician clinics. You will manage reception duties, maintain clinical and financial records, and handle front office inventory while ensuring smooth patient flow and accurate data entry in the EPIC system.

The role emphasizes efficient communication, referral processing, appointment scheduling, and daily deposits. A high school diploma is required, and customer service or physician office experience is