Medical Office Assistant — Front & Back Desk Support

Marathon Health Inc; Lakeland (FL); On-site; USD 26,000 - 32,000; Full time

Job summary

Marathon Health Lakeland seeks an administrative assistant to support front office operations at our health center. You will answer calls, greet patients, schedule appointments, prepare documents, and handle mail and payments with professionalism.

Candidates should have a high school diploma or GED, 1–3 years medical office experience, and proficiency with electronic medical records and Microsoft 365 tools. This role requires confidentiality under HIPAA in a fast-paced setting.

Qualifications

• Must have high school diploma or GED and 1-3 years of related medical office experience.
• Associate degree in healthcare preferred.
• Proficient with electronic medical record systems.
• Strong MS Teams and MS 365 skills.

Responsibilities

• Answer incoming calls on general office phone, validate member status, answer emails or other electronic messages, respond as appropriate, answer questions and refer questions to medical staff as needed.
• Welcomes patients and visitors by greeting them, in person or on the telephone.
• Optimizes patients' satisfaction, provider time, and room utilization by scheduling appointments in person or by telephone
• Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
• Comforts patients by anticipating patients' anxieties and answering questions
• Ensures availability of treatment information for the provider by filing and retrieving patient records
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Responsible for collecting money for co-pays (clinic specific), reconciling credit cards and cash, tallying the cash drawer and preparing deposits.
• May complete prior authorization paperwork for insurance, fax communications for referrals, or perform similar administrative duties.
• Maintain front reception area in a clean and professional looking manner. May also be responsible for stocking and re-stocking office equipment and work with delivery services to manage outgoing and incoming deliveries.
• Assist Medical Assistants with Electronic Medical Record data entry by entering patient information and other information as required. May scan and upload forms as necessary.
• Maintain confidentiality of patients and their records and maintains HIPAA regulations and protocol.
• Perform other duties as assigned or required.

Skills

Communication

Customer service

Time management

Multi-tasking

Teamwork

Education

High school diploma or GED

Associate degree in healthcare

Tools

Microsoft Teams

Microsoft 365

Job description

Marathon Health Lakeland seeks an administrative assistant to support front office operations at our health center. You will answer calls, greet patients, schedule appointments, prepare documents, and handle mail and payments with professionalism.

Candidates should have a high school diploma or GED, 1–3 years medical office experience, and proficiency with electronic medical records and Microsoft 365 tools. This role requires confidentiality under HIPAA in a fast-paced setting.