Medical Front Desk & Patient Concierge

Marathon Health, LLC; Lakeland (FL); On-site; USD 54,443,000 - 65,904,000; Full time

Benefits offered by this job

Health & wellness benefits

Family & reproductive health

PTO / paid holidays

401(k) with employer match

Job summary

Marathon Health, LLC is seeking an administrative support specialist to manage front desk operations at our Lakeland health centers. You will greet patients, answer calls, schedule appointments, handle correspondence, process mail, and maintain supplies while ensuring accurate patient records and payments are captured.

The role emphasizes HIPAA compliance, professional communication, and collaboration with medical staff to optimize provider time and patient experience in a fast-paced setting.

Qualifications

• High school diploma or GED with 1-3 years of related medical office experience.
• Associate degree in healthcare or related field preferred.
• Proficient in using an electronic medical record system.
• Strong technical skills with Microsoft Teams and Microsoft 365 suite.

Responsibilities

• Answer incoming calls on the general office line, verify member status, respond to emails, and route questions to medical staff as needed.
• Assist with form completion and escalate complex questions to medical staff.
• Greet patients and visitors, in person or by phone, and manage scheduling.

Skills

Customer service

Time management

Multitasking

Education

Associate degree in healthcare or related field

Tools

Electronic Medical Record (EMR) system

Microsoft Teams

Microsoft 365 (Word, Excel, Outlook, PowerPoint)

Job description

Marathon Health, LLC is seeking an administrative support specialist to manage front desk operations at our Lakeland health centers. You will greet patients, answer calls, schedule appointments, handle correspondence, process mail, and maintain supplies while ensuring accurate patient records and payments are captured.

The role emphasizes HIPAA compliance, professional communication, and collaboration with medical staff to optimize provider time and patient experience in a fast-paced setting.