Medical Office Front & Back Desk Specialist

Marathon Health; Lakeland (FL); On-site; USD 26,000 - 32,000; Full time

Job summary

Marathon Health seeks an organized front desk administrative assistant to support health center operations in Lakeland, FL. You will greet patients, verify eligibility, schedule appointments, and manage payments and billing in a busy primary care setting.

Ideal candidates have a GED or high school diploma with 1–3 years in a medical office, EMR proficiency, and strong communication and multitasking skills to ensure smooth daily operations.

Qualifications

• Requires a high school diploma or GED and 1-3 years of related medical office experience.
• Associate degree in healthcare preferred.
• Proficiency with an electronic medical record (EMR) system and Microsoft Teams/MS 365.

Responsibilities

• Answer incoming calls and greet patients; validate member status and refer questions to medical staff as needed.
• Schedule appointments and manage provider calendars to optimize time and rooms.
• Maintain patient accounts and collect co-pays, reconcile payments, and prepare deposits.
• Enter patient information into the EMR and assist with document scanning and filing.
• Ensure confidentiality and HIPAA compliance in all duties.

Skills

Customer service

Communication

Multitasking

Attention to detail

Team collaboration

Education

GED or high school diploma

Associate degree in healthcare

Tools

Electronic Medical Record (EMR) system

Microsoft Teams

Microsoft 365 (Word, Excel, Outlook)

Job description

Marathon Health seeks an organized front desk administrative assistant to support health center operations in Lakeland, FL. You will greet patients, verify eligibility, schedule appointments, and manage payments and billing in a busy primary care setting.

Ideal candidates have a GED or high school diploma with 1–3 years in a medical office, EMR proficiency, and strong communication and multitasking skills to ensure smooth daily operations.