Front & Back Office Medical Assistant - Lakeland, FL

Marathon Health; Lakeland (FL); On-site; USD 26,000 - 32,000; Full time

Job summary

Marathon Health seeks an organized front desk administrative assistant to support health center operations in Lakeland, FL. You will greet patients, verify eligibility, schedule appointments, and manage payments and billing in a busy primary care setting.

Ideal candidates have a GED or high school diploma with 1–3 years in a medical office, EMR proficiency, and strong communication and multitasking skills to ensure smooth daily operations.

Qualifications

• Requires a high school diploma or GED and 1-3 years of related medical office experience.
• Associate degree in healthcare preferred.
• Proficiency with an electronic medical record (EMR) system and Microsoft Teams/MS 365.

Responsibilities

• Answer incoming calls and greet patients; validate member status and refer questions to medical staff as needed.
• Schedule appointments and manage provider calendars to optimize time and rooms.
• Maintain patient accounts and collect co-pays, reconcile payments, and prepare deposits.
• Enter patient information into the EMR and assist with document scanning and filing.
• Ensure confidentiality and HIPAA compliance in all duties.

Skills

Customer service

Communication

Multitasking

Attention to detail

Team collaboration

Education

GED or high school diploma

Associate degree in healthcare

Tools

Electronic Medical Record (EMR) system

Microsoft Teams

Microsoft 365 (Word, Excel, Outlook)

Job description

Marathon Health is a leading advanced primary care provider, partnering with employer and union plan sponsors to improve health for millions of Americans. With nationwide onsite, nearsite, and network health centers, and virtual primary care, Marathon delivers a value-based model that enhances the healthcare experience for members and providers, while driving meaningful cost savings for plan sponsors. Marathon is proud to be certified as a Great Place to Work®, reflecting the company's commitment to building an inclusive, high-trust culture where all employees can thrive. Learn more at marathon.health

Schedule

Monday - Friday: 8am - 5pm

Health Center Addresses

3215 WINTER LAKE RD
LAKELAND, FL 33803

About The Job

Provide administrative support at Marathon Health centers. Responsible for front office including reception and general departmental support. Answer calls and greet visitors, assist with appointments and maintain calendars, create professional correspondence and documents, process mail and packages, maintain supplies, collect and reconcile payments.

Essential Duties & Responsibilities

• Answer incoming calls on general office phone, validate member status, answer emails or other electronic messages, respond as appropriate, answer questions and refer questions to medical staff as needed. Assist with form completion and refer difficult questions to the medical staff.
• Welcomes patients and visitors by greeting them, in person or on the telephone.
• Optimizes patients' satisfaction, provider time, and room utilization by scheduling appointments in person or by telephone
• Keeps patient appointments on schedule by notifying provider of patient’s arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
• Comforts patients by anticipating patients' anxieties and answering questions
• Ensures availability of treatment information for the provider by filing and retrieving patient records
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Responsible for collecting money for co-pays (clinic specific), reconciling credit cards and cash, tallying the cash drawer and preparing deposits.
• May complete prior authorization paperwork for insurance, fax communications for referrals, or perform similar administrative duties.
• Maintain front reception area in a clean and professional looking manner. May also be responsible for stocking and re-stocking office equipment and work with delivery services to manage outgoing and incoming deliveries.
• Assist Medical Assistants with Electronic Medical Record data entry by entering patient information and other information as required. May scan and upload forms as necessary.
• Maintain confidentiality of patients and their records andmaintains HIPAA regulations and protocol.
• Perform other duties as assigned or required.

Qualifications

High school diploma or general education degree (GED) required and 1-3 years of related professional experience in a medical office environment or equivalent combination of education and experience. Associate degree in healthcare or a related field preferred. Must be proficient in the use of an electronic medical record system. Strong technical expertise using Microsoft Teams and Microsoft 365 including Word, Excel, Outlook, PowerPoint, etc.

DESIRED ATTRIBUTES

• Excellent written and oral communications skills.
• Exceptional customer service skills and ability to promote teamwork. Ability to build and maintain trusting relationships by approaching all work with integrity and commitment.
• Excellent time management skills and ability to multi-task, prioritize work, execute a plan, and meet deadlines.
• Flexibility and adaptive skills with the ability to effectively manage competing priorities in a constantly evolving workplace in a fast-paced environment.
• A proven record of successfully working with teammates, stakeholders, clients, vendors, and guests.
• Excellent organizational skills and meticulous attention to detail.
• High level of critical thinking, and creative and effective problem-solving skills.
• Ability to maintain confidential documents and communication and use judgment and discretion.

Pay Range

$19.00-23.00/hr

The actual offer may vary dependent upon geographic location and the candidate’s years of experience and/or skill level.