Medical Office Admin & Patient Services Specialist

hss; West Palm Beach (FL); Sur place; USD 36 000 - 48 000; Plein temps

Résumé du poste

Hospital for Special Surgery in West Palm Beach, Florida, seeks an Administrative Office Specialist with exceptional customer service to support our outpatient clinic.

In this patient-facing role you will triage calls, greet and schedule patients, verify insurance and billing, authorize services, file charts, and coordinate with physicians and hospital teams to deliver outstanding service.

Qualifications

• Written and oral communication skills are essential.
• Excellent customer service experience is required.
• Demonstrates cultural sensitivity and awareness when interacting with patients and staff.
• Able to multitask in a fast-paced outpatient setting.
• Able to follow through with tasks to completion.
• Strong organizational and problem-solving abilities.
• Able to follow directions accurately and efficiently.
• Works well in a team and supports coworkers.
• Adapts to changing work assignments and cross-coverage.
• Detail-oriented with strong accuracy.
• Escalates issues appropriately when needed.
• Maintains a positive attitude towards work and environment.
• Proficient computer skills and familiarity with healthcare processes.
• Knowledge of healthcare and health insurance is preferred.
• Familiarity with medical terminology is preferred.

Responsabilités

• Triage phone calls and patient inquiries; greet and schedule patients for appointments and procedures.
• Verify medical insurance and handle patient billing/collections; authorize services.
• File/chart preparation and maintain accurate records.
• Serve as liaison to physicians and hospital departments to ensure service quality.
• Uphold professional behavior, courtesy, and respect for patients, visitors, and staff.

Connaissances

Communication skills

Customer service

Cultural awareness

Multitasking

Follow-through

Problem-solving

Follow directions

Team collaboration

Adaptability

Detail-oriented

Issue escalation

Positive attitude

Computer skills

Healthcare knowledge

Medical terminology

Outils

EPIC EMR

Description du poste

Hospital for Special Surgery in West Palm Beach, Florida, seeks an Administrative Office Specialist with exceptional customer service to support our outpatient clinic.

In this patient-facing role you will triage calls, greet and schedule patients, verify insurance and billing, authorize services, file charts, and coordinate with physicians and hospital teams to deliver outstanding service.