Administrative Office Specialist

hss; West Palm Beach (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Hospital for Special Surgery in West Palm Beach, Florida, seeks an Administrative Office Specialist with exceptional customer service to support our outpatient clinic.

In this patient-facing role you will triage calls, greet and schedule patients, verify insurance and billing, authorize services, file charts, and coordinate with physicians and hospital teams to deliver outstanding service.

Qualifications

• Written and oral communication skills are essential.
• Excellent customer service experience is required.
• Demonstrates cultural sensitivity and awareness when interacting with patients and staff.
• Able to multitask in a fast-paced outpatient setting.
• Able to follow through with tasks to completion.
• Strong organizational and problem-solving abilities.
• Able to follow directions accurately and efficiently.
• Works well in a team and supports coworkers.
• Adapts to changing work assignments and cross-coverage.
• Detail-oriented with strong accuracy.
• Escalates issues appropriately when needed.
• Maintains a positive attitude towards work and environment.
• Proficient computer skills and familiarity with healthcare processes.
• Knowledge of healthcare and health insurance is preferred.
• Familiarity with medical terminology is preferred.

Responsibilities

• Triage phone calls and patient inquiries; greet and schedule patients for appointments and procedures.
• Verify medical insurance and handle patient billing/collections; authorize services.
• File/chart preparation and maintain accurate records.
• Serve as liaison to physicians and hospital departments to ensure service quality.
• Uphold professional behavior, courtesy, and respect for patients, visitors, and staff.

Skills

Communication skills

Customer service

Cultural awareness

Multitasking

Follow-through

Problem-solving

Follow directions

Team collaboration

Adaptability

Detail-oriented

Issue escalation

Positive attitude

Computer skills

Healthcare knowledge

Medical terminology

Tools

EPIC EMR

Job description

How you move is why we're here. Now more than ever.

Get back to what you need and love to do. The possibilities are endless...

Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success.

If this describes you then let's talk!

About HSS

HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.

Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.

Employment Details

Emp Status Regular Full time

Work Shift Day (United States of America)

What you will be doing

JOB DESCRIPTION

In keeping with our commitment to expand the HSS brand, HSS offers an outstanding opportunity for experienced professionals at our outpatient clinic located in West Palm Beach, Florida.

We offer an excellent opportunity for an Administrative Office Specialist with exceptional customer service skills to work at our West Palm Beach, Florida outpatient facility. In this patient-facing role you will be responsible for triaging phone calls and patient inquiries, greeting and scheduling patients for appointments and procedures, conducting verification of medical insurance and patient billing/collections, authorization of services, filing/chart preparation. In addition, they will promote a professional atmosphere through courteous communication, cooperation and respect for patients, visitors and members of the health care team. Acting as a liaison to the physicians and hospital departments, you will also be responsible for ensuring that best customer service practices are offered to patients and families.

Years of Experience Preferred

2+

Skills Required

• Superior written and oral communication skills
• Exceptional customer service skills
• Maintain sensitivity and awareness of cultural and religious diversity when addressing patients, visitors, co-workers and other customers
• Ability to multitask in a fast-paced environment
• Ability to follow through with tasks to completion
• Strong organizational and problem-solving skills
• Ability to effectively and accurately follow directions or instructions
• Ability to work collaboratively as part of a team; offers to help coworkers when needed
• Ability to adapt to changing / evolving work assignments (this is to ensure cross coverage)
• Detail-oriented
• Ability to elevate issues appropriately
• Consistently displays a positive attitude towards one's work and work environment
• Strong computer skills required
• Knowledge of healthcare and health insurance, required
• Familiarity with medical terminology, preferred

Skills Preferred

EPIC EMR

Non-Discrimination Policy

Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.