Administrative Office Specialist

Hospital for Special Surgery; West Palm Beach (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

Hospital for Special Surgery seeks an Administrative Office Specialist for our West Palm Beach, Florida outpatient facility. The role focuses on triaging phone calls, greeting patients, scheduling appointments, and handling insurance verification and billing tasks with a professional, patient-centered approach.

Ideal candidates have at least 2 years of experience in a customer-facing admin role, strong communication skills, and proficiency with health care terminology and EPIC EMR.

Qualifications

• 2+ years of experience in a patient-facing administrative role.
• Strong written and verbal communication skills.
• Proficiency with computer systems and medical terminology.

Responsibilities

• Triage phone calls and patient inquiries.
• Greet patients and schedule appointments and procedures.
• Verify insurance coverage and patient billing/collections; obtain authorizations.
• File and prepare charts; maintain organized records.
• Act as liaison to physicians and hospital departments; promote excellent customer service.

Skills

Customer service

Multitasking

Communication

Team player

Detail oriented

Computer skills

Healthcare terminology

Tools

EPIC EMR

Job description

## Administrative Office SpecialistApply: Onsite: West Palm Beach, FL: Wellington, FL: HSS Jupiter: Full time: Posted Today: JR2026-106312**How you move is why we’re here. Now more than ever.**Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success. If this describes you then let’s talk! HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.**Emp Status**Regular Full time**Work Shift**Day (United States of America)# **What you will be doing****JOB DESCRIPTION**In keeping with our commitment to expand the HSS brand, HSS offers an outstanding opportunity for experienced professionals at our outpatient clinic located in **West Palm Beach, Florida**.We offer an excellent opportunity for an Administrative Office Specialist with exceptional customer service skills to work at our **West Palm Beach, Florida** out-patient facility. In this patient-facing role you will be responsible for triaging phone calls and patient inquiries, greeting and scheduling patients for appointments and procedures, conducting verification of medical insurance and patient billing/collections, authorization of services, filing/chart preparation. In addition, they will promote a professional atmosphere through courteous communication, cooperation and respect for patients, visitors and members of the health care team. Acting as a liaison to the physicians and hospital departments, you will also be responsible for ensuring that best customer service practices are offered to patients and families. **YEARS OF EXPERIENCE PREFERRED** 2+ **SKILLS REQUIRED*** Superior written and oral communication skills* Exceptional customer service skills* Maintain sensitivity and awareness of cultural and religious diversity when addressing patients, visitors, co-workers and other customers* Ability to multitask in a fast-paced environment* Ability to follow through with tasks to completion* Strong organizational and problem-solving skills* Ability to effectively and accurately follow directions or instructions* Ability to work collaboratively as part of a team; offers to help coworkers when needed* Ability to adapt to changing / evolving work assignments (this is to ensure cross coverage)* Detail-oriented* Ability to escalate issues appropriately* Consistently displays a positive attitude towards one’s work and work environment* Strong computer skills required* Knowledge of healthcare and health insurance, required* Familiarity with medical terminology, preferred**SKILLS PREFERRED****EPIC EMR****Non-Discrimination Policy** Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.