Healthcare Administrative Office Specialist-Patient Services

Hospital for Special Surgery; Florida; On-site; USD 40,000 - 56,000; Full time

Job summary

Hospital for Special Surgery in West Palm Beach, Florida seeks an Administrative Office Specialist with exceptional customer service to triage calls, greet patients, and coordinate scheduling at our outpatient facility.

The role requires verifying insurance, processing billing and authorizations, filing charts, and supporting a courteous, patient-centered environment alongside physicians and health care teams.

Qualifications

• 2+ years of experience preferred.
• Experience in outpatient clinic or administrative office preferred.
• Strong customer service and communication skills required.

Responsibilities

• Triages phone calls and patient inquiries.
• Greets and schedules patients for appointments and procedures.
• Verifies medical insurance and handles patient billing/collections.
• Obtains authorizations for services.
• Filing and chart preparation.
• Maintains professional atmosphere with courteous communication.

Skills

Superior written communication

Oral communication

Customer service

Multitasking

Organizational skills

Problem solving

Attention to detail

Team player

Adaptability

Medical terminology knowledge

Healthcare insurance knowledge

Computer skills

Tools

EPIC EMR

Job description

Hospital for Special Surgery in West Palm Beach, Florida seeks an Administrative Office Specialist with exceptional customer service to triage calls, greet patients, and coordinate scheduling at our outpatient facility.

The role requires verifying insurance, processing billing and authorizations, filing charts, and supporting a courteous, patient-centered environment alongside physicians and health care teams.