West Palm Beach Admin Office Specialist – Patient-Focused

Hospital for Special Surgery; West Palm Beach (FL); Sur place; USD 42 000 - 54 000; Plein temps

Résumé du poste

Hospital for Special Surgery seeks an Administrative Office Specialist for our West Palm Beach, Florida outpatient facility. The role focuses on triaging phone calls, greeting patients, scheduling appointments, and handling insurance verification and billing tasks with a professional, patient-centered approach.

Ideal candidates have at least 2 years of experience in a customer-facing admin role, strong communication skills, and proficiency with health care terminology and EPIC EMR.

Qualifications

• 2+ years of experience in a patient-facing administrative role.
• Strong written and verbal communication skills.
• Proficiency with computer systems and medical terminology.

Responsabilités

• Triage phone calls and patient inquiries.
• Greet patients and schedule appointments and procedures.
• Verify insurance coverage and patient billing/collections; obtain authorizations.
• File and prepare charts; maintain organized records.
• Act as liaison to physicians and hospital departments; promote excellent customer service.

Connaissances

Customer service

Multitasking

Communication

Team player

Detail oriented

Computer skills

Healthcare terminology

Outils

EPIC EMR

Description du poste

Hospital for Special Surgery seeks an Administrative Office Specialist for our West Palm Beach, Florida outpatient facility. The role focuses on triaging phone calls, greeting patients, scheduling appointments, and handling insurance verification and billing tasks with a professional, patient-centered approach.

Ideal candidates have at least 2 years of experience in a customer-facing admin role, strong communication skills, and proficiency with health care terminology and EPIC EMR.