Medical Messaging Specialist

Holy Redeemer; Meadowbrook (PA); On-site; USD 21,000 - 30,000; Full time

Job summary

Redeemer Health is seeking a reliable front desk/ dispatch associate to handle a high volume of emergency and routine calls for physician offices. You will document messages in the Amtelco system and ensure timely dispatch to the correct destinations.

The role requires strong typing, communication, and organizational skills, with 1–2 years of office or healthcare-related experience preferred. Weekend and holiday shifts are required.

Qualifications

• High school diploma or equivalent required.
• Typing speed of at least 35 wpm with basic computer knowledge.
• Excellent verbal and listening skills; professional communication.
• Strong reading/comprehension abilities.
• 1–2 years in office, telephone, or customer service roles.
• Healthcare experience preferred, medical terminology knowledge a plus.

Responsibilities

• Answer a high volume of emergency and routine calls promptly.
• Take accurate messages for physicians and offices.
• Enter messages into the Amtelco system with proper ticket prompts.
• Prioritize and dispatch calls to appropriate destinations without delay.
• Update on-call information and schedules as needed.
• Follow directions from physicians or office staff; perform other duties as assigned.

Skills

Typing 35 wpm

Verbal communication

Active listening

Reading comprehension

Customer service

Teamwork

Education

High School Diploma or equivalent

Tools

Amtelco Software

Job description

Redeemer Health is seeking a reliable front desk/ dispatch associate to handle a high volume of emergency and routine calls for physician offices. You will document messages in the Amtelco system and ensure timely dispatch to the correct destinations.

The role requires strong typing, communication, and organizational skills, with 1–2 years of office or healthcare-related experience preferred. Weekend and holiday shifts are required.