Medical Messaging Rep

Redeemer Health; Meadowbrook (PA); On-site; USD 21,000 - 30,000; Full time

Job summary

Redeemer Health is seeking a reliable front desk/ dispatch associate to handle a high volume of emergency and routine calls for physician offices. You will document messages in the Amtelco system and ensure timely dispatch to the correct destinations.

The role requires strong typing, communication, and organizational skills, with 1–2 years of office or healthcare-related experience preferred. Weekend and holiday shifts are required.

Qualifications

• High school diploma or equivalent required.
• Typing speed of at least 35 wpm with basic computer knowledge.
• Excellent verbal and listening skills; professional communication.
• Strong reading/comprehension abilities.
• 1–2 years in office, telephone, or customer service roles.
• Healthcare experience preferred, medical terminology knowledge a plus.

Responsibilities

• Answer a high volume of emergency and routine calls promptly.
• Take accurate messages for physicians and offices.
• Enter messages into the Amtelco system with proper ticket prompts.
• Prioritize and dispatch calls to appropriate destinations without delay.
• Update on-call information and schedules as needed.
• Follow directions from physicians or office staff; perform other duties as assigned.

Skills

Typing 35 wpm

Verbal communication

Active listening

Reading comprehension

Customer service

Teamwork

Education

High School Diploma or equivalent

Tools

Amtelco Software

Job description

OVERVIEW

Joining Redeemer Health means becoming part of an inclusive, supportive team where your professional growth is valued. Our strength comes from bringing different perspectives and talent to our workforce, spanning PA & NJ. We offer programs that set up new team members for long-term success including education assistance, scholarships, and career training. With medical and dental coverage, access to childcare & fitness facilities on campus, investment in your retirement, and community events, your career at Redeemer is more than a job. You’ll discover a commitment to quality care in a safe environment and a foundation from which you can provide and receive personalized attention. We look forward to being a part of your professional journey. We invite you to apply today.

SUMMARY OF JOB

Answering high volume of emergency & routine calls promptly, taking accurate messages for our Physician offices (from Physicians, nurses, hospitals, nursing home staff, patients, etc). Inputting messages into the correct on call account (in our Amtelco Software Program) by documenting details of call according to custom message ticket prompts. Prioritize and dispatch calls to their appropriate destination without delay. Also responsible for updating on call information/schedules at any given time. Must be able to take and follow directions from Physicians and/or their office personnel. Performs other office related duties as required.

CONNECTING TO MISSION:

All individuals are responsible to perform their job in light of the Mission & Values of Redeemer Health. In this particular position employees have the ongoing responsibility to treat all with whom we interact with respect and compassion. Stewardship and Collaboration need also present in the service we provide.

RECRUITMENT REQUIREMENTS

• -High School graduate or equivalent.
• -Fast and accurate typing skills (minimum of 35wpm) along with basic computer knowledge.
• -Excellent verbal, listening and communication skills (speaks clearly and professional).
• -Excellent reading/comprehension skills.
• -1-2 years Office, Telephone or Customer Service experience needed.
• -Prior Healthcare experience preferred.
• -Knowledge of medical terminology preferred (but not required).
• -Flexible schedule a plus as department is 24/7.
• -Must be available for every other weekend and every other Holiday.

EQUAL OPPORTUNITY

Redeemer Health is an equal opportunity employer. We prohibit discrimination in employment due to race, color, gender, religion, creed, national origin, age, sex, sexual orientation, gender identity or expression, disability veteran status or any other protected classification required by law.