Medical Imaging Field Service Engineer – 50% Travel

Block Imaging Parts & Service LLC; Philadelphia (Philadelphia County); Sur place; USD 80 000 - 135 000; Plein temps

Avantages offerts par ce poste

Health insurance

Paid Time Off

401(k) Matching

Tuition Assistance

Employee Referral Program

Résumé du poste

Block Imaging Parts & Service LLC is seeking a field service engineer to provide high-quality technical support and service for medical imaging equipment across the United States. You will install, inspect, calibrate, test, troubleshoot, and perform preventive maintenance to meet OEM specifications.

You will work independently in the field, handle advanced diagnostics, document processes, train end users, and travel up to 50% as needed, ensuring safety and customer satisfaction.

Qualifications

• Education: Bachelor’s degree in engineering or equivalent.
• Experience: 3–7 years’ experience in medical imaging engineering or equivalent.
• Preferred experience: Women’s Health/Hologic equipment service experience

Responsabilités

• Service medical imaging equipment focused within the United States.
• Calibrate and troubleshoot imaging systems and computer components to ensure performance aligns with OEM specifications
• Ensure the system operates effectively to meet customer needs and expectations.
• Move the company forward in engineering competency.
• Represent the company professionally in all on-site interactions and communicate customer feedback effectively to internal teams.
• Evaluate, install, and perform preventive maintenance on imaging equipment, while providing advanced-level troubleshooting and repair of electronic, mechanical, and network-related issues.
• Continual expansion of knowledge base in the repair and installation of equipment.
• Provide regular project updates, feedback, and insights to management, including the Zone Service Director, to support informed decision-making and continuous improvement
• Remain available to address technical issues and respond to inquiries promptly.
• Document newly developed processes and provide training to end users.
• Perform additional duties as assigned to support team and organizational goals.

Connaissances

Strong organizational skills

Mechanical aptitude

Customer service

Communication skills

Problem solving

Excel proficiency

Microsoft Word/Outlook

Self-starter

Driver's license

Formation

Bachelor’s degree in engineering or equivalent

Outils

Computer diagnostic software

Hardware

Database entry and management

Description du poste

Block Imaging Parts & Service LLC is seeking a field service engineer to provide high-quality technical support and service for medical imaging equipment across the United States. You will install, inspect, calibrate, test, troubleshoot, and perform preventive maintenance to meet OEM specifications.

You will work independently in the field, handle advanced diagnostics, document processes, train end users, and travel up to 50% as needed, ensuring safety and customer satisfaction.