Medical Imaging Field Service Engineer - 75% Travel

Groe Advisors LLC; New York (NY); On-site; USD 70,000 - 110,000; Full time

Job summary

Groe Advisors LLC in the United States seeks a Technical Field Service Engineer to perform advanced field repairs on laser diagnostic imaging systems used in eye healthcare. The role includes delivering preventative maintenance, on-site troubleshooting, and collaborating with technical and field support management to implement in-field training programs.

This position requires extensive travel (75–80%), strong problem‑solving skills, and clear communication with specialized medical personnel.

Qualifications

• Bachelor’s degree or equivalent in engineering tech or electrical eng.
• Two years of medical equipment service experience including imaging.
• Proficiency with Microsoft OS, LANs, computers, and data management.
• Excellent communication with medical personnel.
• Willingness to travel 75–80%.

Responsibilities

• Provide high-priority site visits to diagnose, troubleshoot, and repair system problems; perform preventive maintenance and upgrades.
• Provide telephone and remote technical support to resolve equipment-related problems.
• Accurately report failure and repair data through company systems and to appropriate personnel.
• Maintain clinical and technical knowledge to stay current with technology and product applications.
• Follow up on customer concerns and bring issues to resolution.

Skills

Strong communication skills

Self-starter

Customer-facing

Time management

Travel readiness

Education

Bachelor’s degree in Engineering Technology or Electrical Engineering

Associate’s Degree/military training + related experience

Tools

Digital voltmeters

Laser power meters

Optical alignment tools

Specialized test equipment

Job description

Groe Advisors LLC in the United States seeks a Technical Field Service Engineer to perform advanced field repairs on laser diagnostic imaging systems used in eye healthcare. The role includes delivering preventative maintenance, on-site troubleshooting, and collaborating with technical and field support management to implement in-field training programs.

This position requires extensive travel (75–80%), strong problem‑solving skills, and clear communication with specialized medical personnel.