Medical Front Office Specialist - Patient Scheduling & Billing

Allergy & ENT Associates; Fresno (CA); On-site; USD 36,000 - 54,000; Full time

Job summary

Allergy & ENT Associates is seeking a Medical Office Assistant / Receptionist to be the first point of contact for patients. You will manage appointments, verify insurance, process authorizations, and support front-office operations while ensuring HIPAA compliance.

The role requires strong communication, organizational skills, and the ability to multitask in a fast-paced medical office. Responsibilities include greeting patients, managing calls, scheduling, checking in/out, collecting copays,

Qualifications

• High school diploma or equivalent required.
• Medical office experience preferred.
• Experience with insurance verification and prior authorizations is preferred.
• Knowledge of medical terminology and insurance plans (PPO, HMO, Medicare, Medi-Cal) is helpful.
• Experience with EMR systems preferred.
• Strong computer and data-entry skills required.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational abilities.
• Ability to multitask in a fast-paced environment.
• Willingness to travel to other clinic locations and have reliable transportation.

Responsibilities

• Greet patients and visitors in a professional manner.
• Answer high-volume multiline phone system and manage calls.
• Schedule, reschedule, and confirm patient appointments.
• Check patients in/out and collect copays/deductibles.
• Verify and update patient demographics and insurance information.
• Maintain patient confidentiality per HIPAA.
• Scan/upload and file documents in the EMR.
• Assist with opening and closing procedures.

Skills

Customer service

Communication

Organizational skills

Multitasking

Attention to detail

Education

High school diploma or equivalent

Tools

EMR systems

Job description

Allergy & ENT Associates is seeking a Medical Office Assistant / Receptionist to be the first point of contact for patients. You will manage appointments, verify insurance, process authorizations, and support front-office operations while ensuring HIPAA compliance.

The role requires strong communication, organizational skills, and the ability to multitask in a fast-paced medical office. Responsibilities include greeting patients, managing calls, scheduling, checking in/out, collecting copays,