Medical Front Desk & Scheduling Specialist

Allergy & Ent Assoc; Fresno (CA); On-site; USD 21,000 - 22,000; Full time

Job summary

Allergy & Ent Associates in Fresno, CA is seeking a Medical Office Assistant / Receptionist to be the first point of contact for patients and visitors. You will handle scheduling, check-in/out, collect payments, verify insurance, and support daily front-office operations with a focus on customer service.

The ideal candidate has a high school diploma, medical office experience, proficiency with EMR systems, and strong communication and multitasking skills to thrive in a fast-paced specialty

Qualifications

• High school diploma or equivalent required.
• Medical office experience required.
• Experience with insurance verification, authorization processing, or medical reception preferred.
• Knowledge of medical terminology and insurance plans (PPO/HMO/Medicare/Medi-Cal) preferred.
• Experience with electronic medical records (EMR) systems preferred.
• Strong computer and data-entry skills.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational abilities.
• Ability to multitask and work efficiently in a fast-paced environment.
• Must be flexible and willing to travel to other clinic locations as needed.

Responsibilities

• Greet patients and visitors in a professional and courteous manner.
• Answer and manage a high-volume multiline phone system.
• Schedule, reschedule, and confirm patient appointments.
• Check patients in and out of appointments.
• Collect copays, coinsurance, deductibles, and outstanding balances at the time of service.
• Verify and update patient demographic and insurance information.
• Maintain patient confidentiality and comply with HIPAA regulations.
• Scan, upload, and file patient documents accurately in the EMR.
• Assist with office opening and closing procedures.
• Verify insurance eligibility and benefits online and by phone.
• Determine patient financial responsibility including copays and deductibles.
• Obtain and track referrals and prior authorizations for visits and procedures.
• Follow up with insurance carriers regarding authorization status.
• Communicate authorization requirements and insurance information to patients and clinical staff.

Skills

Customer service

Multitasking

Communication

Attention to detail

Data entry

HIPAA knowledge

Education

High school diploma or equivalent

Tools

EMR systems

Job description

Allergy & Ent Associates in Fresno, CA is seeking a Medical Office Assistant / Receptionist to be the first point of contact for patients and visitors. You will handle scheduling, check-in/out, collect payments, verify insurance, and support daily front-office operations with a focus on customer service.

The ideal candidate has a high school diploma, medical office experience, proficiency with EMR systems, and strong communication and multitasking skills to thrive in a fast-paced specialty