Patient-Focused Medical Front Desk Specialist

Integrated ENT, Allergy and Immunology; New York (NY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Integrated ENT Allergy & Immunology is seeking a professional Medical Receptionist for our Woodbury location. You will be the first point of contact, delivering exceptional patient experiences while supporting efficient front-office operations.

Ideal candidates have strong customer service, organizational skills, and HIPAA-compliant confidentiality, with experience in an ENT or healthcare setting preferred. Join a team focused on compassionate, patient-centered care.

Qualifications

• High school diploma or equivalent required.
• Minimum 3 years of customer service experience in a professional setting.
• Healthcare front desk experience preferred (medical office, physician practice, or healthcare).
• At least 1 year of EMR experience preferred.
• Proficiency with Microsoft Office Suite.
• Knowledge of medical terminology preferred.
• Experience with insurance verification, scheduling, and patient registration preferred.

Responsibilities

• Welcome patients, visitors, and healthcare providers in a courteous, professional manner.
• Answer, screen, and route telephone calls with excellent customer service.
• Schedule, confirm, reschedule, and coordinate patient appointments to maximize productivity.
• Maintain provider schedules including consultations, follow-ups, testing, and referrals.
• Register new patients and verify insurance and billing information.
• Verify insurance eligibility, obtain referrals and prior authorizations when required, and communicate requirements to patients.
• Collect copayments and process patient payments per policies.
• Monitor patient accounts and assist with payment arrangements.
• Maintain EMR records, organize and retrieve patient documents.
• Coordinate with clinical staff to ensure smooth patient flow.
• Process incoming mail, faxes, and other office documents.
• Manage office supply inventory and vendor deliveries.
• Maintain a clean, welcoming reception area and protect patient privacy per HIPAA.
• Participate in ongoing training and professional development.

Skills

Customer service

Communication

Organization

Multitasking

Confidentiality

EMR familiarity

Microsoft Office

Education

High school diploma

Tools

EMR systems

Microsoft Office

Job description

Integrated ENT Allergy & Immunology is seeking a professional Medical Receptionist for our Woodbury location. You will be the first point of contact, delivering exceptional patient experiences while supporting efficient front-office operations.

Ideal candidates have strong customer service, organizational skills, and HIPAA-compliant confidentiality, with experience in an ENT or healthcare setting preferred. Join a team focused on compassionate, patient-centered care.