Patient Care Front Desk Specialist — Medical Office

Integrated ENT, Allergy and Immunology; New York (NY); On-site; USD 38,000 - 49,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Integrated ENT Allergy & Immunology is seeking a professional, compassionate Medical Receptionist to join our Woodbury location. You will be the first point of contact for patients, delivering an exceptional patient experience while ensuring efficient day-to-day front office operations.

The ideal candidate has strong customer service, organizational and communication skills, with the ability to multitask in a fast-paced specialty practice while maintaining confidentiality and accuracy.

Qualifications

• High school diploma or equivalent.
• 3+ years of customer service in a professional setting.
• Experience in a medical office preferred.
• 1+ year of EMR experience preferred.
• Proficiency with Microsoft Office.
• Knowledge of medical terminology preferred.
• Experience with insurance verification, scheduling, and patient registration preferred.
• Experience in ENT/Allergy/Immunology or specialty practice preferred but not required.

Responsibilities

• Welcome patients, visitors, and healthcare providers in a courteous, professional, and patient-centered manner.
• Answer, screen, and route incoming telephone calls while providing exceptional customer service.
• Schedule, confirm, reschedule, and coordinate patient appointments to maximize provider productivity.
• Maintain provider schedules, including consultations, follow-up visits, testing appointments, and referrals.
• Register new patients and verify demographic, insurance, and billing information.
• Verify insurance eligibility, obtain referrals and prior authorizations when required, and communicate insurance requirements to patients.
• Collect copayments, outstanding balances, and process patient payments in accordance with company policies.
• Monitor patient accounts and assist with payment arrangements when appropriate.
• Receive, screen, and appropriately direct scheduled and walk-in patients and visitors.
• Maintain accurate, complete, and up-to-date electronic medical records (EMR).
• Organize, file, retrieve, and maintain patient records and office documentation.
• Coordinate with clinical staff to ensure efficient patient flow throughout the office.
• Process incoming mail, correspondence, faxes, and other office documentation.
• Monitor office supply inventory, place orders, and verify deliveries to support uninterrupted office operations.
• Assist with maintaining office equipment by identifying operational issues and coordinating service or repairs.
• Maintain a clean, organized, and welcoming reception area.
• Protect patient privacy by maintaining strict compliance with HIPAA and all confidentiality standards.
• Follow all company policies, procedures, and quality standards.
• Participate in ongoing training and professional development opportunities.
• Perform additional administrative duties as assigned to support the practice.

Skills

Customer service

Interpersonal skills

Communication

Time management

Attention to detail

Education

High school diploma

Tools

EMR systems

Microsoft Office

Job description

Integrated ENT Allergy & Immunology is seeking a professional, compassionate Medical Receptionist to join our Woodbury location. You will be the first point of contact for patients, delivering an exceptional patient experience while ensuring efficient day-to-day front office operations.

The ideal candidate has strong customer service, organizational and communication skills, with the ability to multitask in a fast-paced specialty practice while maintaining confidentiality and accuracy.