Medical Office Front Desk Specialist | Scheduling & Billing

Paylocity; Waco (TX); On-site; USD 32,000 - 40,000; Full time

Job summary

APC is seeking a front desk associate to be the first contact for patients entering the medical office. You will greet patients, schedule appointments, collect co-pays, input data, and help organize the front desk. A background as a medical assistant and strong customer service are essential.

You must multitask, protect patient information under HIPAA, and maintain a tidy, efficient reception area. This role requires regular attendance, basic computer skills, and good communication with patients

Qualifications

• Education: Requires a high school diploma or GED.
• Experience: Previous office administration work experience. Medical Assistant experience required. Knowledge of medical terminology and basic computer skills preferred.

Responsibilities

• Greets, welcomes and directs incoming patients and visitors to the proper areas.
• Keeps the flow of patients moving smoothly and maintains a neat work area.
• Answers the phone professionally and politely, using proper phone etiquette.
• Collects and verifies patient demographic and insurance information.
• Facilitates patient flow and notifies clinical staff members of patients' arrivals.
• Communicates with current and prospective patients, visitors and clinical staff by responding to inquiries in a courteous manner.
• Protects patient confidentiality by securing protected health information and complying with HIPAA guidelines.
• Schedules patients for appointments and informs patients of costs of care being provided.
• Collects and posts fees according to protocols, prepares and balances daily batches for Billing Department.
• Maintains forms and office supplies required for front desk activities.
• Assures the readiness of the front desk area for each working day.
• Uses computer to accurately input all information provided by the patient.
• Demonstrates a responsible attitude and the ability to establish and maintain a cooperative relationship with co-workers.
• Has regular and predictable attendance.
• Adheres to APC policies and procedures.
• Performs other duties as assigned.

Skills

Verbal communication

Written communication

Customer service

Phone etiquette

Multitasking

Medical terminology

Basic computer skills

Professionalism

Education

High school diploma or GED

Job description

APC is seeking a front desk associate to be the first contact for patients entering the medical office. You will greet patients, schedule appointments, collect co-pays, input data, and help organize the front desk. A background as a medical assistant and strong customer service are essential.

You must multitask, protect patient information under HIPAA, and maintain a tidy, efficient reception area. This role requires regular attendance, basic computer skills, and good communication with patients