Medical Front Desk Specialist – Patient Care & Scheduling

ENT and Allergy Associates of Florida; Boca Raton (FL); On-site; USD 33,000 - 46,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401K

Paid Holidays

PTO

Job summary

ENT and Allergy Associates of Florida is seeking a Medical Front Desk Representative for a full-time, Monday–Friday, 8:00–4:30 position at our Boca Raton office. The role focuses on delivering superior patient service, check-in/out, insurance data collection, and coordinating with physicians and the medical team.

Experience in a medical practice is preferred but not required. Candidates should be organized, capable of handling a high volume of calls and patients, competent with EMR/EHR, and able

Qualifications

• Preferred 1-year previous experience in a medical practice.
• Strong customer service and interpersonal skills.
• Strong written and verbal communication skills with a clear speaking voice.
• The ability to prioritize and handle a high volume of patients.
• The ability to work in a team environment.
• Working knowledge of medical terminology.
• Strong computer literacy.
• Bi-lingual Spanish speaking is a plus.

Responsibilities

• Providing superior customer service to all patients and guests
• Answer multi-line phones
• Greet patients upon arrival, sign them in and obtain insurance information and any other necessary data
• Provide patients with intake and new patient forms as well as copies of our office policies and legally required documents.
• Process payments from patients for co-pays and uninsured visits.
• Insurance Verification
• Schedule appointments for new and recurring patients based on Physician and PA/NP availability
• Maintain hard copy patient records as well as the files stored in our EHR
• Call patients to remind them of upcoming appointments and to help them schedule testing for off-site services
• Provide patients with support and guidance as needed

Skills

Customer service

Interpersonal skills

Communication skills

Multitasking

Team player

Medical terminology

Bi-lingual Spanish

Computer literacy

Phone etiquette

Tools

EMR/EHR

Medical records management

Job description

ENT and Allergy Associates of Florida is seeking a Medical Front Desk Representative for a full-time, Monday–Friday, 8:00–4:30 position at our Boca Raton office. The role focuses on delivering superior patient service, check-in/out, insurance data collection, and coordinating with physicians and the medical team.

Experience in a medical practice is preferred but not required. Candidates should be organized, capable of handling a high volume of calls and patients, competent with EMR/EHR, and able