Medical Front Office Pro: Patient Access & Scheduling

AdventHealth; San Antonio (FL); On-site; USD 22,000 - 35,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off

403-B Retirement Plan

Parental Leave

Career Development

Whole Person Well‑being Resources

Mental Health Resources

Pet Benefits

Job summary

AdventHealth in Florida, United States, is seeking a full-time Patient Services Associate in San Antonio. The role handles medical records requests, scheduling, insurance verification, copays, and referrals while greeting patients warmly and following department policies.

The position requires a High School Grad or Equiv with 1+ year of related experience preferred. Day shift with a pay range of $15.84–$25.34 per hour. Florida background screening applies; Join a mission-driven team.

Qualifications

• Facilitates medical record requests accurately and timely.
• Assists with daily closing procedures.
• Greets and directs patients in a friendly, welcoming, and timely manner.
• Demonstrates knowledge of department policies and procedures to assist patients appropriately.
• Answers the telephone and handles calls in a timely and friendly manner, including documentation of the call.
• Collects required documents such as insurance cards and photo IDs for encounters.
• Schedules and confirms patient appointments prior to the appointment date to ensure a low no-show rate.
• Obtains appropriate medical records and patient information to support patient care needs and distributes documentation within the AMR accurately and timely.
• Obtains insurance authorizations and verifies coverage prior to the patient's appointments, notifying the patient of the current status.
• Collects copays, deposits, deductibles, prior balances, coinsurance, and self-pay payments at the time of service per department policy.
• Establishes patient payment plans as required by department policy.
• Processes patient referrals accurately and timely.

Responsibilities

• Facilitates medical record requests accurately and timely.
• Assists with daily closing procedures.
• Greets and directs patients in a friendly, welcoming, and timely manner.
• Demonstrates knowledge of department policies and procedures to assist patients appropriately.
• Answers the telephone and handles calls in a timely and friendly manner, including documentation of the call.
• Collects required documents such as insurance cards and photo IDs for encounters.
• Schedules and confirms patient appointments prior to the appointment date to ensure a low no-show rate.
• Obtains appropriate medical records and patient information to support patient care needs and distributes documentation within the AMR accurately and timely.
• Obtains insurance authorizations and verifies coverage prior to the patient's appointments, notifying the patient of the current status.
• Collects copays, deposits, deductibles, prior balances, coinsurance, and self-pay payments at the time of service per department policy.
• Establishes patient payment plans as required by department policy.
• Processes patient referrals accurately and timely.

Education

High School Grad or Equiv

Job description

AdventHealth in Florida, United States, is seeking a full-time Patient Services Associate in San Antonio. The role handles medical records requests, scheduling, insurance verification, copays, and referrals while greeting patients warmly and following department policies.

The position requires a High School Grad or Equiv with 1+ year of related experience preferred. Day shift with a pay range of $15.84–$25.34 per hour. Florida background screening applies; Join a mission-driven team.