Medical Front Office Assistant – Patient Care & Benefits

AdventHealth; Palm Harbor (FL); On-site; USD 22,000 - 35,000; Full time

Job summary

AdventHealth in Palm Harbor, FL, is seeking a patient service/administrative support role to facilitate medical record requests, schedule appointments, and greet patients with a friendly, professional demeanor. The position supports daily closing procedures and requires basic insurance documentation handling.

Responsibilities include verifying coverage, collecting payments, and maintaining accurate documentation.

Qualifications

• High School Grad or Equiv [Required]
• 1+ years related experience [Preferred]

Responsibilities

• Facilitates medical record requests accurately and timely.
• Assists with daily closing procedures.
• Greets and directs patients in a friendly, welcoming, and timely manner.
• Demonstrates knowledge of department policies and procedures to assist patients appropriately.
• Answers the telephone and handles calls in a timely and friendly manner, including appropriate documentation of the call.
• Consistently responds to patient requests in a timely and professional manner.
• Collects required documents such as insurance cards and photo IDs for encounters.
• Schedules and confirms patient appointments prior to the appointment date to ensure a low no-show rate.
• Obtains appropriate medical records and patient information to support patient care needs and distributes documentation within the AMR accurately and timely.
• Obtains insurance authorizations and verifies coverage prior to the patient's appointments, notifying the patient of the current status.
• Collects copays, deposits, deductibles, prior balances, coinsurance, and self-pay payments at the time of service per department policy.
• Establishes patient payment plans as required by department policy.
• Processes patient referrals accurately and timely.

Education

High School Grad or Equiv

Job description

AdventHealth in Palm Harbor, FL, is seeking a patient service/administrative support role to facilitate medical record requests, schedule appointments, and greet patients with a friendly, professional demeanor. The position supports daily closing procedures and requires basic insurance documentation handling.

Responsibilities include verifying coverage, collecting payments, and maintaining accurate documentation.