Medical Office Assistant - Patient Care & Scheduling

AdventHealth; United States; On-site; USD 22,000 - 35,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off from day one

Retirement plan 403(b)

Parental leave

Mental health resources

Pet benefits

Job summary

AdventHealth in Port Charlotte, FL is seeking a patient-focused front desk associate to greet visitors, schedule appointments, verify insurance, collect copays, and support care teams with timely medical record handling. High school diploma required, 1+ year related experience preferred.

This full-time day shift includes benefits from day one and opportunities for career development within a faith-based health system.

Qualifications

• High School Grad or Equiv is required.
• 1+ years related experience preferred.

Responsibilities

• Facilitates medical record requests accurately and timely.
• Assists with daily closing procedures.
• Other duties as assigned
• Greets and directs patients in a friendly, welcoming, and timely manner.
• Demonstrates knowledge of department policies to assist patients.
• Answers calls timely and documents them accurately.
• Answers the telephone and handles calls in a timely and friendly manner, including appropriate documentation of the call.
• Consistently responds to patient requests in a timely and professional manner.
• Collects required documents such as insurance cards and photo IDs for encounters.
• Schedules and confirms patient appointments prior to the appointment date to ensure a low no-show rate.
• Obtains medical records and patient information to support care needs.
• Obtains insurance authorizations and verifies coverage prior to appointments, notifying the patient of status.
• Collects copays, deposits, deductibles, prior balances, coinsurance, and self-pay payments per policy.
• Establishes patient payment plans as required by policy.
• Processes patient referrals accurately and timely.

Skills

Customer service

Communication skills

Phone etiquette

Education

High school diploma or equivalent

Job description

AdventHealth in Port Charlotte, FL is seeking a patient-focused front desk associate to greet visitors, schedule appointments, verify insurance, collect copays, and support care teams with timely medical record handling. High school diploma required, 1+ year related experience preferred.

This full-time day shift includes benefits from day one and opportunities for career development within a faith-based health system.