Medical Front Office - Patient Service Specialist, Float

Rush University Medical Center; Cedar Rapids (IA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Start Strong

Recharge & Refresh

Your Health Matters

Invest in Your Future

Job summary

Rush University Medical Center in Cedar Rapids is seeking a Patient Service Specialist, Float to join our outpatient teams. This full-time front-desk role greets patients, registers them, schedules appointments, collects co-pays, and coordinates with insurance and translation partners.

You will be required to float to different clinics in the area, with hours Monday to Friday, 7:00 a.m. to 6:15 p.m. The pay range is $17 to $20 per hour, with extensive benefits available for eligible employees.

Qualifications

• Minimum: High School Diploma or GED.
• Preferred: 1 year Front Desk experience.
• Healthcare experience preferred.

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and next appointment at checkout.
• Schedule patient appointments in person and via phone.
• Maintain communication with offices, insurance companies, translation services, market leaders and business development team.
• Collect co-pays, manage payer approvals, and conduct insurance authorizations and verifications.

Skills

Customer service

Scheduling

Education

High School Diploma or GED

Job description

Position

Patient Service Specialist, Float

Location

Will be required to float to different clinics in the area.

• Home Clinic : 1847 1st Avenue SE, Suite 102, Cedar Rapids, IA 52240

Type of Employment

Full-time

Schedule

Weekdays, Monday through Friday, hours between 7-6:15

Compensation

$17.00 - $20.00/hour

When patients enter our outpatient physical therapy centers, we want them to have an exceptional experience - starting at the front desk. That's where you come in. As a patient service specialist, you'll manage both the patient side and the business side of our center. Don't underestimate the impact you can make on every patient's care experience, even before they leave the waiting room.

Why Join Us

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Qualifications

Minimum

• High School Diploma or GED

Preferred

• 1 Year Front Desk experience
• Healthcare experience

Additional Data

Equal Opportunity Employer/including Disabled/Veterans