Medical Front Office - Patient Service Specialist

Select Physical Therapy; Ankeny (IA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Mentorship & Orientation

Paid time off

Medical / Vision / Dental

Job summary

Select Medical operates outpatient physical therapy centers and seeks a Patient Service Specialist to handle front-desk duties and patient check-out while coordinating appointments and payer interactions. This full-time role runs weekdays with clinic hours, offering benefits and a focus on delivering a positive patient experience.

You will greet patients, schedule visits, liaise with insurers, and support the center’s business operations, with emphasis on accuracy and customer service at the

Qualifications

• High School Diploma or GED required.
• 1 year of front desk experience preferred.
• Insurance verification experience preferred.

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and their next appointment.
• Schedule patient appointments in person and via phone.
• Maintain communication with attorneys' offices, insurance companies, translation services, market operational leaders and business development teams.
• Collect co-pays, manage payer approvals, and conduct insurance authorizations and verifications.

Skills

Front desk

Customer service

Education

High School Diploma or GED

Job description

Overview

Position:Patient Service Specialist

Location:1450 SW Vintage Parkway, Ankeny IA 50023

Type of Employment:Full-time

Schedule: Weekdays, Monday through Friday (Clinic Hours between 7am-5pm)

Compensation:$17.00 - $20.00/hour

When patients enter our outpatient physical therapy centers, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and the business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Qualifications

Minimum:

• High School Diploma or GED

Preferred:

• 1 Year Front Desk experience
• Insurance Verification Experience

Additional Data

Equal Opportunity Employer/including Disabled/Veterans