Medical Front Office - Patient Service Specialist-Float

Rush University Medical Center; Silver Spring (MD); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Mentorship program

Generous PTO

Health insurance

Company-matching 401(k)

Job summary

Rush University Medical Center in Silver Spring, MD seeks a Patient Service Specialist - Float to manage front desk duties and patient flow at the outpatient PT center. You will greet patients, register them, schedule appointments, and handle co-pays and insurance verifications.

This full-time role requires travel up to 50 miles from the primary clinic and a flexible schedule, including some evenings. A high school diploma or GED is required; front desk and healthcare experience are preferred.

Qualifications

• High School Diploma or GED is required.
• 1 year front desk experience is preferred.
• Healthcare experience is preferred.

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Skills

Front desk experience

Healthcare experience

Education

High School Diploma or GED

Job description

Overview

Position: Patient Service Specialist - Float

Location: 8380 Colesville Road

Silver Springs, MD

Type of Employment: Full-time

Schedule: Monday-Friday (hours vary/some evenings)

Compensation: $19.00 - $21.00/hour

Flexible with schedule/must travel.

Must have own Transportation and willing to travel up to 50 miles from Primary Clinic.

When patients enter our outpatient physical therapy center in Silver Springs, we want them to have an exceptional experience - starting at the front desk. That's where you come in. As a patient service specialist, you'll manage both the patient side and the business side of our center. Don't underestimate the impact you can make on every patient's care experience, even before they leave the waiting room.

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Qualifications

Minimum:

• High School Diploma or GED

Preferred:

• 1 Year Front Desk experience
• Healthcare experience

Additional Data

Equal Opportunity Employer/including Disabled/Veterans