Medical Front Office - Patient Service Specialist

Talentify; Auburn (MA); On-site; USD 22,000 - 25,000; Part time

Benefits offered by this job

Start Strong mentorship

Generous PTO

Comprehensive health plan

401(k) retirement plan

Job summary

Talentify is seeking a Patient Service Specialist in Auburn, MA. The role is part-time with weekday evenings (4pm-8pm) at our outpatient center. You will greet patients, schedule visits, assist with insurance tasks, and support the front desk to ensure a smooth patient experience.

Requirements include a high school diploma or GED; 1 year of front desk experience and healthcare exposure are preferred. Compensation ranges from $16.00 to $18.00 per hour, with benefits for full-time at 32+ hours

Qualifications

• High School Diploma or GED required.
• 1 year Front Desk experience preferred.
• Healthcare experience preferred.

Responsibilities

• Greet and register patients and provide information about visit expectations and next appointment.
• Schedule patient appointments in person and over the phone.
• Maintain communication with attorneys, insurance companies, translation services, and internal teams.
• Collect co-pays, manage payer approvals, and handle insurance authorizations and verifications.

Skills

Customer service

Communication

Scheduling

Education

High School Diploma or GED

Job description

Overview

Position: Patient Service Specialist

Location:119A Southbridge Street, Auburn MA 01501

Type of Employment: Part Time

Schedule: Weekdays, Monday through Friday, four evenings 4pm-8pm

Compensation: $16.00 - $18.00/hour

When patients enter our outpatient physical therapy centers, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and the business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Qualifications

Minimum

• High School Diploma or GED

Preferred

• 1 Year Front Desk experience
• Healthcare experience

Additional Data

Go Anywhere with Us! 1900 centers in 39 states offering internal movement

Equal Opportunity Employer/including Disabled/Veterans