Medical Front Office - Patient Service Specialist

Rush University Medical Center; Tinley Park (IL); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Start Strong

Generous PTO

Medical / RX, vision, dental

Company-matching 401(k)

Job summary

Rush University Medical Center in Tinley Park, IL is seeking a Patient Service Specialist to greet patients, register them, and manage scheduling and payments at the front desk of our outpatient PT center.

The role requires excellent communication, healthcare exposure, and the ability to coordinate with insurers and other professionals. This is a full-time, on-site position with evenings a couple days per week.

Qualifications

• High School Diploma or GED is required.
• At least 1 year of front desk experience in a healthcare setting.
• Healthcare experience strongly preferred, including insurance processes.

Responsibilities

• Greet and register patients and provide information about visits and next appointments.
• Schedule patient appointments in person and by phone.
• Coordinate with attorneys, insurers, translators, and leadership teams as needed.
• Collect co-pays, manage payer approvals, and handle insurance verifications.

Skills

Front desk

Scheduling

Communication

Healthcare experience

Patient interaction

Education

High School Diploma or GED

Job description

Overview

Position: Patient Service Specialist

Location: 17517 S. 80th Ave., Unit A, Tinley Park, IL 60477

Type of Employment: Full-time

Schedule: Monday - Friday (2 evenings until 7 pm per week)

Compensation: $19.00 - $20.00/hour (pending experience)

When patients enter our outpatient physical therapy center in Tinley Park, we want them to have an exceptional experience - starting at the front desk. That's where you come in. As a patient service specialist, you'll manage both the patient side and the business side of our center. Don't underestimate the impact you can make on every patient's care experience, even before they leave the waiting room.

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition


• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance


• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings


• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out


• Schedule patient appointments in person and via phone


• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team


• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Qualifications

Minimum:

• High School Diploma or GED


• 1 Year Front Desk experience


• Healthcare experience

Preferred:

• Insurance Verification Experience


• Previous Therapy Experience

Additional Data

Equal Opportunity Employer/including Disabled/Veterans