Medical Front Office - Patient Service Specialist

Select Medical; Crystal Lake (IL); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

PTO

Medical plan

Dental plan

Vision plan

401(k) with company match

Job summary

Select Medical in Crystal Lake is seeking a Patient Service Specialist at our outpatient physical therapy center. You’ll be the first point of contact, greeting patients, registering them, and guiding them through visits while handling front desk responsibilities.

In this full-time role, you’ll schedule appointments, coordinate with insurance providers, collect co-pays, and verify authorizations. Strong communication and organizational skills are essential to ensure smooth patient experiences

Qualifications

• High School Diploma or GED.
• 1 Year Front Desk experience.
• 1 Year of Medical Office Experience.

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out.
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications.

Skills

Front desk experience

Medical office experience

Education

High School Diploma or GED

Job description

Overview

Position: Patient Service Specialist

Location: 1095 Pingree Road Suite 209 Crystal Lake, IL 60014

Type of Employment: Full-time

Schedule: Monday - Friday (hours vary/ 2 evenings until 6:15pm per week)

Compensation: $20.00 - $22.00/hour (pending experience)

When patients enter our outpatient physical therapy center in Crystal Lake , we want them to have an exceptional experience – starting at the front desk. That's where you come in. As a patient service specialist, you'll manage both the patient side and the business side of our center. Don't underestimate the impact you can make on every patient's care experience, even before they leave the waiting room.

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong : Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Qualifications

Minimum:

• High School Diploma or GED
• 1 Year Front Desk experience
• 1 Year of Medical Office Experience

Preferred:

• Insurance Verification Experience

Additional Data

Equal Opportunity Employer/including Disabled/Veterans