Medical Front Office - Patient Service Specialist

Rush University Medical Center; Seffner (FL); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Mentorship program

Generous PTO

Medical, dental, vision, RX

Company 401(k) match

Life and disability insurance

Job summary

Rush University Medical Center in Seffner, FL is seeking a Patient Service Specialist to greet patients at the front desk, register them, and guide them through their visit.

This full-time role offers a Monday–Friday schedule, a $16.00–$20.00 hourly compensation (pending experience), opportunities to coordinate with insurers, collect co-pays, schedule appointments, and support the center's operations and patient care.

Qualifications

• High School Diploma or GED required.
• Insurance verification experience required.
• At least 1 year of medical office experience required.
• Preferred: prior therapy experience.
• Preferred: 1 year scheduling experience.
• Preferred: 1 year front desk experience.
• Preferred: bilingual.

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out.
• Schedule patient appointments in person and via phone.
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team.
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications.

Skills

Insurance Verification

Medical Office

Scheduling

Front Desk

Bilingual

Education

High School Diploma or GED

Job description

Overview

Position: Patient Service Specialist

Location: Seffner, FL

Type of Employment: Full-time

Schedule: Monday - Friday, (Varies)

Compensation: $16.00-$20.00/hour (pending experience)

When patients enter our outpatient physical therapy center in Seffner, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and the business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Why Join Us:

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Qualifications

Minimum Qualifications:

• High School Diploma or GED
• Insurance Verification Experience
• 1 Year of Medical Office Experience

Preferred Qualifications:

• Previous therapy experience
• 1 Year of Scheduling Experience
• 1 Year of Front Desk Experience
• Bilingual

Additional Data

Go Anywhere with Us! 1900 centers in 39 states offering internal movement.Equal Opportunity Employer/including Disabled/Veterans.