Medical Front Office - Patient Service Specialist

Rush University Medical Center; Lakeland (FL); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Mentorship program

Generous PTO

Medical, vision, dental

401(k) with company match

Life and disability insurance

Job summary

Talentify is seeking a Patient Service Specialist in Lakeland, FL to provide exceptional front desk support at our outpatient physical therapy center. You will greet patients, verify information, schedule visits, and assist with insurance verifications to ensure smooth patient flow.

Working weekdays with potential for variability, you will be part of a team that values patient experience, accuracy in documentation, and effective communication across departments.

Qualifications

• High school diploma or GED required.
• Insurance verification experience preferred.
• 1 year of medical office experience preferred.
• Bilingual skills are a plus.

Responsibilities

• Greet, register and assist patients, explaining visit expectations and next appointment details.
• Schedule patient appointments in person and by phone.
• Coordinate with attorneys, insurance companies and translation services; support operations.
• Collect co-pays, manage payer approvals and perform insurance verifications/authorizations.

Job description

Overview

Position: Patient Service Specialist

Location: Lakeland, FL

Type of Employment: Fulltime

Schedule: Weekdays (Varies)

Compensation: Starting at $16/hour (pending experience)

When patients enter our outpatient physical therapy center in Lakeland, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Why Join Us:

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team
• Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications

Qualifications

Minimum Qualifications:

• High School Diploma or GED
• 1 Year of Medical Office Experience
• Insurance Verification Experience

Preferred Qualifications:

• Health care experience
• Bilingual
• Previous Therapy Experience

Additional Data

Go Anywhere with Us! 1900 centers in 39 states offering internal movement.Equal Opportunity Employer/including Disabled/Veterans.