Medical Front Office - Patient Service Specialist

Select Medical; Seffner (FL); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

PTO

Medical, vision, dental packages

401(k) retirement plan

Life and disability protection

Job summary

Select Medical is seeking a Patient Service Specialist in Seffner, FL. This full-time front desk role handles patient check-in/check-out, appointment scheduling, and routine communications with insurers and vendors to support smooth visits.

The position emphasizes accurate payment collection, payer verifications, and scheduling while offering mentorship and a path to growth within our outpatient physical therapy network.

Qualifications

• Minimum qualifications include a high school diploma or GED and insurance verification experience.
• Strong scheduling and front desk experience are preferred for this role.
• Bilingual ability is a plus for patient communication.

Responsibilities

• Greet and register patients and provide visit information at checkout.
• Schedule patient appointments in person and by phone.
• Communicate with attorneys, insurers, translation services and leadership teams.
• Collect co-pays, obtain payer approvals, and conduct verifications.

Skills

Insurance verification

Scheduling

Front desk

Bilingual

Education

High School Diploma or GED

Job description

Overview

Position: Patient Service Specialist

Location: Seffner, FL

Type of Employment:Full-time

Schedule:Monday - Friday, (Varies)

Compensation:$16.00-$20.00/hour (pending experience)

When patients enter our outpatient physical therapy center in Seffner, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and the business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Why Join Us:

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Qualifications

Minimum Qualifications:

• High School Diploma or GED
• Insurance Verification Experience
• 1 Year of Medical Office Experience

Preferred Qualifications:

• Previous therapy experience
• 1 Year of Scheduling Experience
• 1 Year of Front Desk Experience
• Bilingual

Additional Data

Go Anywhere with Us! 1900 centers in 39 states offering internal movement.

Equal Opportunity Employer/including Disabled/Veterans.