Medical Front Office - Patient Service Specialist

Rush University Medical Center; Roseville (CA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Mentorship program

Generous PTO

Medical/Dental/Vision

Company-matching 401(k)

Life and disability protection

Job summary

Rush University Medical Center in Roseville, CA seeks a Patient Service Specialist to greet patients, register them, and guide them through their visit, including checking out and explaining next steps.

The role includes scheduling, coordinating with insurance and translation services, and handling co-pays and authorizations to ensure a smooth patient experience.

Qualifications

• High School Diploma or GED required.
• 1 year of medical office experience required.
• Preferred: bilingual English/Spanish; insurance verification experience.

Responsibilities

• Greet and register patients, explain visit steps, and assist with check-out.
• Schedule patient appointments in person and by phone.
• Coordinate with attorneys, insurance providers, translation services, and leaders.
• Collect co-pays, manage payer approvals, and verify insurance authorizations.

Skills

Medical office experience

Bilingual (English/Spanish)

Education

High School Diploma or GED

Job description

Overview

Position: Patient Service Specialist

Location: 5131 Foothills Blvd Ste 5, Roseville, CA 95747

Type of Employment: Full-time

Schedule: Weekdays, Monday through Friday (9am-5:30/6pm)

Compensation: $23.00 - $25.00/hour

When patients enter our outpatient physical therapy centers, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and the business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Qualifications

Minimum:

• High School Diploma or GED
• 1 Year of Medical Office Experience

Preferred:

• Bilingual (English/Spanish)
• Insurance Verification Experience

Additional Data

Equal Opportunity Employer/including Disabled/Veterans