Medical Front Office - Patient Service Specialist

Talentify; Pasadena (CA); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Mentorship program

Generous PTO

Medical, dental, vision plan

Job summary

Talentify in Pasadena, CA seeks a Patient Service Specialist to manage front-desk operations for an outpatient physical therapy center. You will greet patients, schedule visits, collect co-pays, and coordinate with insurance providers to ensure smooth patient flow.

The role requires strong customer service, attention to detail, and the ability to work in a clinic environment with standard business hours.

Qualifications

• Bilingual English/Spanish is preferred.
• Experience verifying insurance is preferred.
• Front desk experience in a medical setting is beneficial.

Responsibilities

• Greet and register patients, explain visit expectations and track next appointment.
• Schedule patient appointments in person and by phone.
• Coordinate with attorneys, insurance providers, translation services, and business teams.
• Collect co-pays, manage payer approvals, and perform insurance authorizations/verifications.

Skills

Bilingual (English/Spanish)

Insurance Verification Experience

Front Desk Experience

Education

High School Diploma or GED

Job description

Overview

Position: Patient Service Specialist

Location:257 S Fair Oaks Ave Suite 120, Pasadena, CA 91105

Type of Employment: Full-time

Schedule: Weekdays, Clinic Hours

Compensation: $24.00 - $30.00/hour - based on experience

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

When patients enter our outpatient physical therapy center, we want them to have an exceptional experience - starting at the front desk. That's where you come in. As a patient service specialist, you'll manage both the patient side and the business side of our center. Don't underestimate the impact you can make on every patient's care experience, even before they leave the waiting room.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the Los Angeles Fair Chance Ordinance.

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Qualifications

Minimum:

• High School Diploma or GED
• 1 Year of Medical Office Experience

Preferred:

• Bilingual (English/Spanish Speaking)
• Insurance Verification Experience
• 1 Year of Front Desk Experience

Additional Data

Go Anywhere with Us! 1900 centers in 39 states offering internal movement

Equal Opportunity Employer/including Disabled/Veterans