Medical Front Office - Patient Service Specialist

Select Medical; Long Beach (CA); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Mentorship & orientation

Generous PTO

Health insurance (medical/dental/eye)

401(k) retirement plan

Job summary

Select Medical in Long Beach, CA is seeking a Patient Service Specialist to greet and register patients, schedule appointments, and handle payer interactions at the front desk.

The role emphasizes strong bilingual communication (English/Spanish), patient experience, and coordination with insurance providers in an outpatient physical therapy environment.

Qualifications

• High School Diploma or GED required.
• 1 year front desk experience preferred.
• Bilingual English/Spanish preferred.
• Experience in outpatient or medical office settings is a plus.

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Maintain regular communication with attorneys’ offices, insurance companies, translation companies, market leaders and business development teams
• Collect co-pays, manage payer approvals, and conduct insurance authorizations and verifications

Skills

Bilingual (English/Spanish)

Customer service

Education

High School Diploma or GED

Job description

Overview

Position:Patient Service Specialist

Location:5000 Airport Plaza Dr. Ste 240 Long Beach, CA 90815

Type of Employment:Full-time

Schedule:Weekdays, Monday through Friday

Compensation:$23.00 - $24.00/hour

When patients enter our outpatient physical therapy centers, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and the business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the Los Angeles Fair Chance Ordinance.

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Qualifications

Minimum:

• High School Diploma or GED

Preferred:

• 1 Year Front Desk experience
• Bilingual (English/Spanish Speaking)

Additional Data

Equal Opportunity Employer/including Disabled/Veterans